iOS App - an error has occurred #886

New Issue

MrUnknownDE · 2026-04-06T00:23:52+02:00

MrUnknownDE commented

2026-04-06 00:23:52 +02:00

Originally created by @theo-rettisch on 10/10/2024

Vaultwarden Support String

Your environment (Generated via diagnostics page)

Vaultwarden version: v1.32.1
Web-vault version: v2024.6.2c
OS/Arch: linux/x86_64
Running within a container: true (Base: Debian)
Environment settings overridden: true
Uses a reverse proxy: true
IP Header check: true (X-Real-IP)
Internet access: true
Internet access via a proxy: false
DNS Check: true
Browser/Server Time Check: true
Server/NTP Time Check: true
Domain Configuration Check: true
HTTPS Check: true
Database type: SQLite
Database version: 3.46.0
Clients used:
Reverse proxy and version:
Other relevant information:

Config (Generated via diagnostics page)

Show Running Config

Environment settings which are overridden: ADMIN_TOKEN

{
  "_duo_akey": null,
  "_enable_duo": false,
  "_enable_email_2fa": true,
  "_enable_smtp": true,
  "_enable_yubico": true,
  "_icon_service_csp": "",
  "_icon_service_url": "",
  "_ip_header_enabled": true,
  "_max_note_size": 10000,
  "_smtp_img_src": "cid:",
  "admin_ratelimit_max_burst": 3,
  "admin_ratelimit_seconds": 300,
  "admin_session_lifetime": 20,
  "admin_token": "***",
  "allowed_iframe_ancestors": "",
  "attachments_folder": "data/attachments",
  "auth_request_purge_schedule": "30 * * * * *",
  "authenticator_disable_time_drift": false,
  "data_folder": "data",
  "database_conn_init": "",
  "database_max_conns": 10,
  "database_timeout": 30,
  "database_url": "***************",
  "db_connection_retries": 15,
  "disable_2fa_remember": false,
  "disable_admin_token": false,
  "disable_icon_download": false,
  "domain": "*****://**********************",
  "domain_origin": "*****://**********************",
  "domain_path": "",
  "domain_set": true,
  "duo_context_purge_schedule": "30 * * * * *",
  "duo_host": null,
  "duo_ikey": null,
  "duo_skey": null,
  "duo_use_iframe": false,
  "email_2fa_auto_fallback": false,
  "email_2fa_enforce_on_verified_invite": false,
  "email_attempts_limit": 3,
  "email_change_allowed": true,
  "email_expiration_time": 600,
  "email_token_size": 6,
  "emergency_access_allowed": true,
  "emergency_notification_reminder_schedule": "0 3 * * * *",
  "emergency_request_timeout_schedule": "0 7 * * * *",
  "enable_db_wal": true,
  "enable_websocket": true,
  "enforce_single_org_with_reset_pw_policy": false,
  "event_cleanup_schedule": "0 10 0 * * *",
  "events_days_retain": null,
  "experimental_client_feature_flags": "fido2-vault-credentials",
  "extended_logging": true,
  "helo_name": null,
  "hibp_api_key": null,
  "http_request_block_non_global_ips": true,
  "http_request_block_regex": null,
  "icon_blacklist_non_global_ips": true,
  "icon_blacklist_regex": null,
  "icon_cache_folder": "data/icon_cache",
  "icon_cache_negttl": 259200,
  "icon_cache_ttl": 2592000,
  "icon_download_timeout": 10,
  "icon_redirect_code": 302,
  "icon_service": "internal",
  "incomplete_2fa_schedule": "30 * * * * *",
  "incomplete_2fa_time_limit": 3,
  "increase_note_size_limit": false,
  "invitation_expiration_hours": 120,
  "invitation_org_name": "Vaultwarden",
  "invitations_allowed": false,
  "ip_header": "X-Real-IP",
  "job_poll_interval_ms": 30000,
  "log_file": null,
  "log_level": "info",
  "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f",
  "login_ratelimit_max_burst": 10,
  "login_ratelimit_seconds": 60,
  "org_attachment_limit": null,
  "org_creation_users": "",
  "org_events_enabled": false,
  "org_groups_enabled": false,
  "password_hints_allowed": true,
  "password_iterations": 100000,
  "push_enabled": false,
  "push_identity_uri": "https://identity.bitwarden.com",
  "push_installation_id": "***",
  "push_installation_key": "***",
  "push_relay_uri": "https://push.bitwarden.com",
  "reload_templates": false,
  "require_device_email": false,
  "rsa_key_filename": "data/rsa_key",
  "send_purge_schedule": "0 5 * * * *",
  "sendmail_command": null,
  "sends_allowed": true,
  "sends_folder": "data/sends",
  "show_password_hint": false,
  "signups_allowed": false,
  "signups_domains_whitelist": "",
  "signups_verify": true,
  "signups_verify_resend_limit": 6,
  "signups_verify_resend_time": 3600,
  "smtp_accept_invalid_certs": false,
  "smtp_accept_invalid_hostnames": false,
  "smtp_auth_mechanism": "Login",
  "smtp_debug": false,
  "smtp_embed_images": true,
  "smtp_explicit_tls": null,
  "smtp_from": "**********************",
  "smtp_from_name": "Vaultwarden",
  "smtp_host": "*************",
  "smtp_password": "***",
  "smtp_port": 587,
  "smtp_security": "starttls",
  "smtp_ssl": null,
  "smtp_timeout": 15,
  "smtp_username": "**********************",
  "templates_folder": "data/templates",
  "tmp_folder": "data/tmp",
  "trash_auto_delete_days": null,
  "trash_purge_schedule": "0 5 0 * * *",
  "use_sendmail": false,
  "use_syslog": false,
  "user_attachment_limit": null,
  "user_send_limit": null,
  "web_vault_enabled": true,
  "web_vault_folder": "web-vault/",
  "yubico_client_id": null,
  "yubico_secret_key": null,
  "yubico_server": null
}

Vaultwarden Build Version

v1.32.1

Deployment method

Official Container Image

Custom deployment method

No response

Reverse Proxy

traefik:v2.9

Host/Server Operating System

Linux

Operating System Version

Ubuntu 22.04.5 LTS

Clients

iOS

Client Version

2024.9.2 (1106)

Steps To Reproduce

Install the app from the App Store
Change to self hosted server
Enter email and password
Perform 2FA (WebAuthn)

Expected Result

Entries are successfully synchronized

Actual Result

The error message “An error has occurred” appears

Logs

vault  | [2024-10-10 13:35:58.256][start][INFO] Rocket has launched from http://0.0.0.0:80
vault  | [2024-10-10 13:39:28.527][request][INFO] GET /api/config
vault  | [2024-10-10 13:39:28.528][response][INFO] (config) GET /api/config => 200 OK
vault  | [2024-10-10 13:39:28.528][request][INFO] GET /api/config
vault  | [2024-10-10 13:39:28.529][response][INFO] (config) GET /api/config => 200 OK
vault  | [2024-10-10 13:39:34.825][request][INFO] GET /api/devices/knowndevice
vault  | [2024-10-10 13:39:34.827][response][INFO] (get_known_device) GET /api/devices/knowndevice => 200 OK
vault  | [2024-10-10 13:39:51.383][request][INFO] POST /identity/accounts/prelogin
vault  | [2024-10-10 13:39:51.385][response][INFO] (prelogin) POST /identity/accounts/prelogin => 200 OK
vault  | [2024-10-10 13:39:51.482][request][INFO] POST /identity/connect/token
vault  | [2024-10-10 13:39:51.555][error][ERROR] 2FA token not provided
vault  | [2024-10-10 13:39:51.555][response][INFO] (login) POST /identity/connect/token => 400 Bad Request
vault  | [2024-10-10 13:39:59.213][request][INFO] POST /identity/connect/token
vault  | [2024-10-10 13:39:59.553][vaultwarden::api::identity][INFO] User username@example.tld logged in successfully. IP: xxx.xxx.xxx.xxx
vault  | [2024-10-10 13:39:59.553][response][INFO] (login) POST /identity/connect/token => 200 OK
vault  | [2024-10-10 13:39:59.673][request][INFO] GET /api/config
vault  | [2024-10-10 13:39:59.673][response][INFO] (config) GET /api/config => 200 OK
vault  | [2024-10-10 13:39:59.872][request][INFO] GET /api/sync
vault  | [2024-10-10 13:39:59.896][response][INFO] (sync) GET /api/sync?<data..> => 200 OK
vault  | [2024-10-10 13:40:00.498][request][INFO] GET /api/sync
vault  | [2024-10-10 13:40:00.533][response][INFO] (sync) GET /api/sync?<data..> => 200 OK

Screenshots or Videos

(message says: An error occured)

Additional Context

I have tried the following, but nothing has helped

Version 1.32.0
I read somewhere that it could be due to incorrect timestamps, so I updated every entry in the vault (edited and saved again directly without making any real changes)
Changed KDF to 700.000

Login via web and desktop app works fine

*Originally created by @theo-rettisch on 10/10/2024* ### Vaultwarden Support String ### Your environment (Generated via diagnostics page) * Vaultwarden version: v1.32.1 * Web-vault version: v2024.6.2c * OS/Arch: linux/x86_64 * Running within a container: true (Base: Debian) * Environment settings overridden: true * Uses a reverse proxy: true * IP Header check: true (X-Real-IP) * Internet access: true * Internet access via a proxy: false * DNS Check: true * Browser/Server Time Check: true * Server/NTP Time Check: true * Domain Configuration Check: true * HTTPS Check: true * Database type: SQLite * Database version: 3.46.0 * Clients used: * Reverse proxy and version: * Other relevant information: ### Config (Generated via diagnostics page) <details><summary>Show Running Config</summary> **Environment settings which are overridden:** ADMIN_TOKEN ```json { "_duo_akey": null, "_enable_duo": false, "_enable_email_2fa": true, "_enable_smtp": true, "_enable_yubico": true, "_icon_service_csp": "", "_icon_service_url": "", "_ip_header_enabled": true, "_max_note_size": 10000, "_smtp_img_src": "cid:", "admin_ratelimit_max_burst": 3, "admin_ratelimit_seconds": 300, "admin_session_lifetime": 20, "admin_token": "***", "allowed_iframe_ancestors": "", "attachments_folder": "data/attachments", "auth_request_purge_schedule": "30 * * * * *", "authenticator_disable_time_drift": false, "data_folder": "data", "database_conn_init": "", "database_max_conns": 10, "database_timeout": 30, "database_url": "***************", "db_connection_retries": 15, "disable_2fa_remember": false, "disable_admin_token": false, "disable_icon_download": false, "domain": "*****://**********************", "domain_origin": "*****://**********************", "domain_path": "", "domain_set": true, "duo_context_purge_schedule": "30 * * * * *", "duo_host": null, "duo_ikey": null, "duo_skey": null, "duo_use_iframe": false, "email_2fa_auto_fallback": false, "email_2fa_enforce_on_verified_invite": false, "email_attempts_limit": 3, "email_change_allowed": true, "email_expiration_time": 600, "email_token_size": 6, "emergency_access_allowed": true, "emergency_notification_reminder_schedule": "0 3 * * * *", "emergency_request_timeout_schedule": "0 7 * * * *", "enable_db_wal": true, "enable_websocket": true, "enforce_single_org_with_reset_pw_policy": false, "event_cleanup_schedule": "0 10 0 * * *", "events_days_retain": null, "experimental_client_feature_flags": "fido2-vault-credentials", "extended_logging": true, "helo_name": null, "hibp_api_key": null, "http_request_block_non_global_ips": true, "http_request_block_regex": null, "icon_blacklist_non_global_ips": true, "icon_blacklist_regex": null, "icon_cache_folder": "data/icon_cache", "icon_cache_negttl": 259200, "icon_cache_ttl": 2592000, "icon_download_timeout": 10, "icon_redirect_code": 302, "icon_service": "internal", "incomplete_2fa_schedule": "30 * * * * *", "incomplete_2fa_time_limit": 3, "increase_note_size_limit": false, "invitation_expiration_hours": 120, "invitation_org_name": "Vaultwarden", "invitations_allowed": false, "ip_header": "X-Real-IP", "job_poll_interval_ms": 30000, "log_file": null, "log_level": "info", "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f", "login_ratelimit_max_burst": 10, "login_ratelimit_seconds": 60, "org_attachment_limit": null, "org_creation_users": "", "org_events_enabled": false, "org_groups_enabled": false, "password_hints_allowed": true, "password_iterations": 100000, "push_enabled": false, "push_identity_uri": "https://identity.bitwarden.com", "push_installation_id": "***", "push_installation_key": "***", "push_relay_uri": "https://push.bitwarden.com", "reload_templates": false, "require_device_email": false, "rsa_key_filename": "data/rsa_key", "send_purge_schedule": "0 5 * * * *", "sendmail_command": null, "sends_allowed": true, "sends_folder": "data/sends", "show_password_hint": false, "signups_allowed": false, "signups_domains_whitelist": "", "signups_verify": true, "signups_verify_resend_limit": 6, "signups_verify_resend_time": 3600, "smtp_accept_invalid_certs": false, "smtp_accept_invalid_hostnames": false, "smtp_auth_mechanism": "Login", "smtp_debug": false, "smtp_embed_images": true, "smtp_explicit_tls": null, "smtp_from": "**********************", "smtp_from_name": "Vaultwarden", "smtp_host": "*************", "smtp_password": "***", "smtp_port": 587, "smtp_security": "starttls", "smtp_ssl": null, "smtp_timeout": 15, "smtp_username": "**********************", "templates_folder": "data/templates", "tmp_folder": "data/tmp", "trash_auto_delete_days": null, "trash_purge_schedule": "0 5 0 * * *", "use_sendmail": false, "use_syslog": false, "user_attachment_limit": null, "user_send_limit": null, "web_vault_enabled": true, "web_vault_folder": "web-vault/", "yubico_client_id": null, "yubico_secret_key": null, "yubico_server": null } ``` </details> ### Vaultwarden Build Version v1.32.1 ### Deployment method Official Container Image ### Custom deployment method _No response_ ### Reverse Proxy traefik:v2.9 ### Host/Server Operating System Linux ### Operating System Version Ubuntu 22.04.5 LTS ### Clients iOS ### Client Version 2024.9.2 (1106) ### Steps To Reproduce 1. Install the app from the App Store 2. Change to self hosted server 3. Enter email and password 4. Perform 2FA (WebAuthn) ### Expected Result Entries are successfully synchronized ### Actual Result The error message “An error has occurred” appears ### Logs ```text vault | [2024-10-10 13:35:58.256][start][INFO] Rocket has launched from http://0.0.0.0:80 vault | [2024-10-10 13:39:28.527][request][INFO] GET /api/config vault | [2024-10-10 13:39:28.528][response][INFO] (config) GET /api/config => 200 OK vault | [2024-10-10 13:39:28.528][request][INFO] GET /api/config vault | [2024-10-10 13:39:28.529][response][INFO] (config) GET /api/config => 200 OK vault | [2024-10-10 13:39:34.825][request][INFO] GET /api/devices/knowndevice vault | [2024-10-10 13:39:34.827][response][INFO] (get_known_device) GET /api/devices/knowndevice => 200 OK vault | [2024-10-10 13:39:51.383][request][INFO] POST /identity/accounts/prelogin vault | [2024-10-10 13:39:51.385][response][INFO] (prelogin) POST /identity/accounts/prelogin => 200 OK vault | [2024-10-10 13:39:51.482][request][INFO] POST /identity/connect/token vault | [2024-10-10 13:39:51.555][error][ERROR] 2FA token not provided vault | [2024-10-10 13:39:51.555][response][INFO] (login) POST /identity/connect/token => 400 Bad Request vault | [2024-10-10 13:39:59.213][request][INFO] POST /identity/connect/token vault | [2024-10-10 13:39:59.553][vaultwarden::api::identity][INFO] User username@example.tld logged in successfully. IP: xxx.xxx.xxx.xxx vault | [2024-10-10 13:39:59.553][response][INFO] (login) POST /identity/connect/token => 200 OK vault | [2024-10-10 13:39:59.673][request][INFO] GET /api/config vault | [2024-10-10 13:39:59.673][response][INFO] (config) GET /api/config => 200 OK vault | [2024-10-10 13:39:59.872][request][INFO] GET /api/sync vault | [2024-10-10 13:39:59.896][response][INFO] (sync) GET /api/sync?<data..> => 200 OK vault | [2024-10-10 13:40:00.498][request][INFO] GET /api/sync vault | [2024-10-10 13:40:00.533][response][INFO] (sync) GET /api/sync?<data..> => 200 OK ``` ### Screenshots or Videos _(message says: An error occured)_ ![screenshot-of-error-message](https://github.com/user-attachments/assets/463c08d2-37a7-4222-9d27-d0afecc37e6a) ### Additional Context I have tried the following, but nothing has helped - Version 1.32.0 - I read somewhere that it could be due to incorrect timestamps, so I updated every entry in the vault (edited and saved again directly without making any real changes) - Changed KDF to 700.000 ___ Login via web and desktop app works fine

MrUnknownDE closed this issue

2026-04-06 00:23:52 +02:00

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Reference: github/vaultwarden#886