Vaultwarden andriod issue "we were unable to process your request" #744

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MrUnknownDE · 2026-04-05T23:11:44+02:00

MrUnknownDE commented

2026-04-05 23:11:44 +02:00

Originally created by @Gemni69 on 1/20/2025

Hi,

So need some help as i just started having this issue with my s22+ phone.

I am running the vault app on my synology nas. Image from
org.opencontainers.image.source | https://github.com/dani-garcia/vaultwarden

It is on the latest version and i can log in just fine via website + chrome add on. My wife also can log on via her cell phone S22+ with no issue. I have the issue on my phone and i get this error when trying to load the vault items.

" we were unable to process your request. Please try again or contact us"

The server is on
Versions
Server Installed Ok
1.32.7
Server Latest
1.32.7
Web Installed
2024.6.2c
Database
SQLite: 3.46.0

Checks
OS/Arch
linux / x86_64
Running within a container
Yes (Base: Debian)
Environment settings overridden
Yes
Uses a reverse proxy
Yes
IP header Match
Config/Server: X-Real-IP
Internet access Ok
Yes
Internet access via a proxy
No
Websocket enabled Ok
Yes

The app on my phone is Version 2025.1.0 (19622). Its a Samsung S22+. Same phone as my wife and she does not have the issue.
It is the latest one in the market. I tried the previous app via APK and same issue.

I have recreated the docker container with new image - same issue
I have removed data + uninstall + reinstall app via market place on phone - same issue
I have Deauthorized via admin page +removed data + uninstall + reinstall app via market place on phone - same issue

I can get to the website fine from my phone but the app just does not want to load the vault. It works fine on my windows PC and admin page loads all as good.
I have not changed my setup and just started having the issue.

When i click try again i see it hit the server via logs and get a ok response.
[2025-01-20 08:14:37.128][request][INFO] GET /api/sync
[2025-01-20 08:14:37.433][response][INFO] (sync) GET /api/sync?<data..> => 200 OK

I am stuck and not sure what else to try or do? HELP!!!!

Thanks in advance.

*Originally created by @Gemni69 on 1/20/2025* Hi, So need some help as i just started having this issue with my s22+ phone. I am running the vault app on my synology nas. Image from org.opencontainers.image.source | https://github.com/dani-garcia/vaultwarden It is on the latest version and i can log in just fine via website + chrome add on. My wife also can log on via her cell phone S22+ with no issue. I have the issue on my phone and i get this error when trying to load the vault items. " we were unable to process your request. Please try again or contact us" The server is on Versions Server Installed Ok 1.32.7 Server Latest 1.32.7 Web Installed 2024.6.2c Database SQLite: 3.46.0 Checks OS/Arch linux / x86_64 Running within a container Yes (Base: Debian) Environment settings overridden Yes Uses a reverse proxy Yes IP header Match Config/Server: X-Real-IP Internet access Ok Yes Internet access via a proxy No Websocket enabled Ok Yes The app on my phone is Version 2025.1.0 (19622). Its a Samsung S22+. Same phone as my wife and she does not have the issue. It is the latest one in the market. I tried the previous app via APK and same issue. I have recreated the docker container with new image - same issue I have removed data + uninstall + reinstall app via market place on phone - same issue I have Deauthorized via admin page +removed data + uninstall + reinstall app via market place on phone - same issue I can get to the website fine from my phone but the app just does not want to load the vault. It works fine on my windows PC and admin page loads all as good. I have not changed my setup and just started having the issue. When i click try again i see it hit the server via logs and get a ok response. [2025-01-20 08:14:37.128][request][INFO] GET /api/sync [2025-01-20 08:14:37.433][response][INFO] (sync) GET /api/sync?<data..> => 200 OK I am stuck and not sure what else to try or do? HELP!!!! Thanks in advance.

MrUnknownDE closed this issue

2026-04-05 23:11:44 +02:00

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Reference: github/vaultwarden#744