Some website icons won't download - 404 error in logs #2539

New Issue

MrUnknownDE · 2026-04-06T03:46:57+02:00

MrUnknownDE commented

2026-04-06 03:46:57 +02:00

Originally created by @FloatingMilkshake on 3/26/2021

Subject of the issue

Some website icons won't download (namely those for dell.com and guilded.gg)

Deployment environment

Your environment (Generated via diagnostics page)

Bitwarden_rs version: v1.19.0
Web-vault version: v2.18.1
Running within Docker: true
Internet access: true
Uses a proxy: false
DNS Check: true
Time Check: true
Domain Configuration Check: true
HTTPS Check: true
Database type: SQLite
Clients used:
Reverse proxy and version:
Other relevant information:

Config (Generated via diagnostics page)

{
  "_duo_akey": "***",
  "_enable_duo": true,
  "_enable_email_2fa": false,
  "_enable_smtp": true,
  "_enable_yubico": true,
  "_ip_header_enabled": true,
  "admin_token": "***",
  "allowed_iframe_ancestors": "",
  "attachments_folder": "data/attachments",
  "authenticator_disable_time_drift": false,
  "data_folder": "data",
  "database_max_conns": 10,
  "database_url": "****/**.*******",
  "db_connection_retries": 15,
  "disable_2fa_remember": false,
  "disable_admin_token": false,
  "disable_icon_download": false,
  "domain": "*****://*********.*****************.*******.***",
  "domain_origin": "*****://*********.*****************.*******.***",
  "domain_path": "",
  "domain_set": true,
  "duo_host": "api-ea899181.duosecurity.com",
  "duo_ikey": "DI2J7V68VV1DN6ZFIXZH",
  "duo_skey": "***",
  "email_attempts_limit": 3,
  "email_expiration_time": 600,
  "email_token_size": 6,
  "enable_db_wal": true,
  "extended_logging": true,
  "helo_name": null,
  "hibp_api_key": null,
  "icon_blacklist_non_global_ips": true,
  "icon_blacklist_regex": null,
  "icon_cache_folder": "/icon_cache",
  "icon_cache_negttl": 259200,
  "icon_cache_ttl": 2592000,
  "icon_download_timeout": 10,
  "invitation_org_name": "Bitwarden_RS",
  "invitations_allowed": true,
  "ip_header": "X-Real-IP",
  "log_file": null,
  "log_level": "Info",
  "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f",
  "org_attachment_limit": null,
  "org_creation_users": "",
  "password_iterations": 500000,
  "reload_templates": false,
  "require_device_email": false,
  "rsa_key_filename": "data/rsa_key",
  "show_password_hint": true,
  "signups_allowed": false,
  "signups_domains_whitelist": "",
  "signups_verify": false,
  "signups_verify_resend_limit": 6,
  "signups_verify_resend_time": 3600,
  "smtp_accept_invalid_certs": false,
  "smtp_accept_invalid_hostnames": false,
  "smtp_auth_mechanism": null,
  "smtp_debug": false,
  "smtp_explicit_tls": false,
  "smtp_from": "",
  "smtp_from_name": "Bitwarden_RS",
  "smtp_host": null,
  "smtp_password": null,
  "smtp_port": 587,
  "smtp_ssl": true,
  "smtp_timeout": 15,
  "smtp_username": null,
  "templates_folder": "data/templates",
  "use_syslog": false,
  "user_attachment_limit": null,
  "web_vault_enabled": true,
  "web_vault_folder": "web-vault/",
  "websocket_address": "0.0.0.0",
  "websocket_enabled": true,
  "websocket_port": 3012,
  "yubico_client_id": null,
  "yubico_secret_key": null,
  "yubico_server": null
}

bitwarden_rs version: 1.19.0

Install method: Docker image
Clients used: web vault, desktop (Windows & macOS), iOS
Reverse proxy and version: swag, version unknown
MySQL/MariaDB or PostgreSQL version:
Other relevant details:

Steps to reproduce

The only different parameters that I can remember are those for global Duo Security settings, the setting to disable signups, and the admin token. Other than that I'm not doing anything differently. I'm starting bitwarden_rs the same way I usually do. When using Bitwarden's official server (vault.bitwarden.com), the icons load fine.

Expected behaviour

All icons load

Actual behaviour

Icons for dell.com and guilded.gg are missing, instead the placeholder icon shows

Troubleshooting data

Logs when bitwarden_rs tries to fetch the icons:
dell.com:

[2021-03-26 11:29:33.694][request][INFO] GET /icons/www.dell.com/icon.png
[2021-03-26 11:29:33.694][response][INFO] GET /icons/<domain>/icon.png (icon) => 404 Not Found

You can see that it fails with a 404 error. But with guilded.gg:

[2021-03-24 15:59:09.051][request][INFO] GET /icons/www.guilded.gg/icon.png
[2021-03-24 15:59:09.068][request][INFO] GET /icons/imgur.com/icon.png
[2021-03-24 15:59:09.068][response][INFO] GET /icons/<domain>/icon.png (icon) => 200 OK

...it seems to move on to the next icon without showing a response? The line after these three is just another request for a different site.

*Originally created by @FloatingMilkshake on 3/26/2021*   ### Subject of the issue  Some website icons won't download (namely those for `dell.com` and `guilded.gg`) ### Deployment environment  ### Your environment (Generated via diagnostics page) * Bitwarden_rs version: v1.19.0 * Web-vault version: v2.18.1 * Running within Docker: true * Internet access: true * Uses a proxy: false * DNS Check: true * Time Check: true * Domain Configuration Check: true * HTTPS Check: true * Database type: SQLite * Clients used: * Reverse proxy and version: * Other relevant information: ### Config (Generated via diagnostics page) ```json { "_duo_akey": "***", "_enable_duo": true, "_enable_email_2fa": false, "_enable_smtp": true, "_enable_yubico": true, "_ip_header_enabled": true, "admin_token": "***", "allowed_iframe_ancestors": "", "attachments_folder": "data/attachments", "authenticator_disable_time_drift": false, "data_folder": "data", "database_max_conns": 10, "database_url": "****/**.*******", "db_connection_retries": 15, "disable_2fa_remember": false, "disable_admin_token": false, "disable_icon_download": false, "domain": "*****://*********.*****************.*******.***", "domain_origin": "*****://*********.*****************.*******.***", "domain_path": "", "domain_set": true, "duo_host": "api-ea899181.duosecurity.com", "duo_ikey": "DI2J7V68VV1DN6ZFIXZH", "duo_skey": "***", "email_attempts_limit": 3, "email_expiration_time": 600, "email_token_size": 6, "enable_db_wal": true, "extended_logging": true, "helo_name": null, "hibp_api_key": null, "icon_blacklist_non_global_ips": true, "icon_blacklist_regex": null, "icon_cache_folder": "/icon_cache", "icon_cache_negttl": 259200, "icon_cache_ttl": 2592000, "icon_download_timeout": 10, "invitation_org_name": "Bitwarden_RS", "invitations_allowed": true, "ip_header": "X-Real-IP", "log_file": null, "log_level": "Info", "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f", "org_attachment_limit": null, "org_creation_users": "", "password_iterations": 500000, "reload_templates": false, "require_device_email": false, "rsa_key_filename": "data/rsa_key", "show_password_hint": true, "signups_allowed": false, "signups_domains_whitelist": "", "signups_verify": false, "signups_verify_resend_limit": 6, "signups_verify_resend_time": 3600, "smtp_accept_invalid_certs": false, "smtp_accept_invalid_hostnames": false, "smtp_auth_mechanism": null, "smtp_debug": false, "smtp_explicit_tls": false, "smtp_from": "", "smtp_from_name": "Bitwarden_RS", "smtp_host": null, "smtp_password": null, "smtp_port": 587, "smtp_ssl": true, "smtp_timeout": 15, "smtp_username": null, "templates_folder": "data/templates", "use_syslog": false, "user_attachment_limit": null, "web_vault_enabled": true, "web_vault_folder": "web-vault/", "websocket_address": "0.0.0.0", "websocket_enabled": true, "websocket_port": 3012, "yubico_client_id": null, "yubico_secret_key": null, "yubico_server": null } ```    * bitwarden_rs version: 1.19.0  * Install method: Docker image * Clients used:  web vault, desktop (Windows & macOS), iOS * Reverse proxy and version:  [swag](https://docs.linuxserver.io/general/swag), version unknown * MySQL/MariaDB or PostgreSQL version:  * Other relevant details: ### Steps to reproduce  The only different parameters that I can remember are those for global Duo Security settings, the setting to disable signups, and the admin token. Other than that I'm not doing anything differently. I'm starting bitwarden_rs the same way I usually do. When using Bitwarden's official server (vault.bitwarden.com), the icons load fine. ### Expected behaviour  All icons load ### Actual behaviour  Icons for `dell.com` and `guilded.gg` are missing, instead the placeholder icon shows ### Troubleshooting data  **Logs when bitwarden_rs tries to fetch the icons:** dell.com: ``` [2021-03-26 11:29:33.694][request][INFO] GET /icons/www.dell.com/icon.png [2021-03-26 11:29:33.694][response][INFO] GET /icons/<domain>/icon.png (icon) => 404 Not Found ``` You can see that it fails with a 404 error. But with guilded.gg: ``` [2021-03-24 15:59:09.051][request][INFO] GET /icons/www.guilded.gg/icon.png [2021-03-24 15:59:09.068][request][INFO] GET /icons/imgur.com/icon.png [2021-03-24 15:59:09.068][response][INFO] GET /icons/<domain>/icon.png (icon) => 200 OK ``` ...it seems to move on to the next icon without showing a response? The line after these three is just another request for a different site.

MrUnknownDE closed this issue

2026-04-06 03:46:57 +02:00

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Reference: github/vaultwarden#2539