videos/* ressources not loading when using alternate base dir #23

New Issue

MrUnknownDE · 2026-04-05T20:28:58+02:00

MrUnknownDE commented

2026-04-05 20:28:58 +02:00

Originally created by @igoltz on 3/24/2026

Prerequisites

I have searched the existing Closed AND Open Issues AND Discussions
I have searched and read the documentation

Vaultwarden Support String

Your environment (Generated via diagnostics page)

Vaultwarden version: v1.35.4
Web-vault version: v2026.1.1
OS/Arch: linux/x86_64
Running within a container: true (Base: Alpine)
Database type: SQLite
Database version: 3.51.2
Uses config.json: false
Uses a reverse proxy: true
IP Header check: true (X-Forwarded-For)
Internet access: true
Internet access via a proxy: false
DNS Check: true
TZ environment: Europe/Berlin
Browser/Server Time Check: true
Server/NTP Time Check: true
Domain Configuration Check: true
HTTPS Check: true
Websocket Check: true
HTTP Response Checks: true

Config & Details (Generated via diagnostics page)

Show Config & Details

Config:

{
  "_duo_akey": null,
  "_enable_duo": true,
  "_enable_email_2fa": true,
  "_enable_smtp": true,
  "_enable_yubico": true,
  "_icon_service_csp": "",
  "_icon_service_url": "",
  "_ip_header_enabled": true,
  "_max_note_size": 10000,
  "_smtp_img_src": "***:",
  "admin_ratelimit_max_burst": 3,
  "admin_ratelimit_seconds": 300,
  "admin_session_lifetime": 20,
  "admin_token": "***",
  "allowed_connect_src": "",
  "allowed_iframe_ancestors": "",
  "attachments_folder": "/data/attachments",
  "auth_request_purge_schedule": "30 * * * * *",
  "authenticator_disable_time_drift": false,
  "data_folder": "/data",
  "database_conn_init": "",
  "database_idle_timeout": 600,
  "database_max_conns": 10,
  "database_min_conns": 2,
  "database_timeout": 30,
  "database_url": "****************",
  "db_connection_retries": 15,
  "disable_2fa_remember": false,
  "disable_admin_token": false,
  "disable_icon_download": false,
  "dns_prefer_ipv6": false,
  "domain": "*****://*******************************",
  "domain_origin": "*****://************************",
  "domain_path": "*******",
  "domain_set": true,
  "duo_context_purge_schedule": "30 * * * * *",
  "duo_host": null,
  "duo_ikey": null,
  "duo_skey": null,
  "duo_use_iframe": false,
  "email_2fa_auto_fallback": false,
  "email_2fa_enforce_on_verified_invite": false,
  "email_attempts_limit": 3,
  "email_change_allowed": false,
  "email_expiration_time": 600,
  "email_token_size": 6,
  "emergency_access_allowed": true,
  "emergency_notification_reminder_schedule": "0 3 * * * *",
  "emergency_request_timeout_schedule": "0 7 * * * *",
  "enable_db_wal": true,
  "enable_websocket": true,
  "enforce_single_org_with_reset_pw_policy": false,
  "event_cleanup_schedule": "0 10 0 * * *",
  "events_days_retain": 90,
  "experimental_client_feature_flags": "",
  "extended_logging": true,
  "helo_name": null,
  "hibp_api_key": null,
  "http_request_block_non_global_ips": true,
  "http_request_block_regex": null,
  "icon_blacklist_non_global_ips": true,
  "icon_blacklist_regex": null,
  "icon_cache_folder": "/data/icon_cache",
  "icon_cache_negttl": 259200,
  "icon_cache_ttl": 2592000,
  "icon_download_timeout": 10,
  "icon_redirect_code": 302,
  "icon_service": "internal",
  "incomplete_2fa_schedule": "30 * * * * *",
  "incomplete_2fa_time_limit": 3,
  "increase_note_size_limit": false,
  "invitation_expiration_hours": 120,
  "invitation_org_name": "redactedxxxxx",
  "invitations_allowed": true,
  "ip_header": "X-Forwarded-For",
  "job_poll_interval_ms": 30000,
  "log_file": null,
  "log_level": "info",
  "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f",
  "login_ratelimit_max_burst": 10,
  "login_ratelimit_seconds": 60,
  "org_attachment_limit": null,
  "org_creation_users": "",
  "org_events_enabled": false,
  "org_groups_enabled": true,
  "password_hints_allowed": true,
  "password_iterations": 600000,
  "purge_incomplete_sso_auth": "0 20 0 * * *",
  "push_enabled": false,
  "push_identity_uri": "https://identity.bitwarden.com",
  "push_installation_id": "***",
  "push_installation_key": "***",
  "push_relay_uri": "https://push.bitwarden.com",
  "reload_templates": false,
  "require_device_email": true,
  "rsa_key_filename": "/data/rsa_key",
  "send_purge_schedule": "0 5 * * * *",
  "sendmail_command": null,
  "sends_allowed": true,
  "sends_folder": "/data/sends",
  "show_password_hint": false,
  "signups_allowed": false,
  "signups_domains_whitelist": "*********",
  "signups_verify": true,
  "signups_verify_resend_limit": 6,
  "signups_verify_resend_time": 3600,
  "smtp_accept_invalid_certs": false,
  "smtp_accept_invalid_hostnames": false,
  "smtp_auth_mechanism": "Plain",
  "smtp_debug": false,
  "smtp_embed_images": true,
  "smtp_explicit_tls": null,
  "smtp_from": "*********************",
  "smtp_from_name": "********************************",
  "smtp_host": "************************",
  "smtp_password": null,
  "smtp_port": 25,
  "smtp_security": "starttls",
  "smtp_ssl": null,
  "smtp_timeout": 15,
  "smtp_username": null,
  "sso_allow_unknown_email_verification": true,
  "sso_audience_trusted": null,
  "sso_auth_only_not_session": false,
  "sso_authority": "*****://*******************************************************************",
  "sso_authorize_extra_params": "",
  "sso_callback_path": "*****://************************************************************",
  "sso_client_cache_expiration": 0,
  "sso_client_id": "************************************",
  "sso_client_secret": "***",
  "sso_debug_tokens": false,
  "sso_enabled": true,
  "sso_master_password_policy": null,
  "sso_only": true,
  "sso_pkce": true,
  "sso_scopes": "openid profile offline_access User.Read",
  "sso_signups_match_email": false,
  "templates_folder": "/data/templates",
  "tmp_folder": "/data/tmp",
  "trash_auto_delete_days": 90,
  "trash_purge_schedule": "0 5 0 * * *",
  "use_sendmail": false,
  "use_syslog": false,
  "user_attachment_limit": null,
  "user_send_limit": null,
  "web_vault_enabled": true,
  "web_vault_folder": "web-vault/",
  "yubico_client_id": null,
  "yubico_secret_key": null,
  "yubico_server": null
}

Vaultwarden Build Version

v1.35.4

Deployment method

Official Container Image

Custom deployment method

with Helm https://github.com/guerzon/vaultwarden

Reverse Proxy

haproxy

Host/Server Operating System

Linux

Operating System Version

Kubernetes

Clients

Web Vault

Client Version

No response

Steps To Reproduce

Deploy a Vaultwarden instance with "alternate base dir" as described here: https://github.com/dani-garcia/vaultwarden/wiki/Using-an-alternate-base-dir

Go to URL of Vaultwarden instance
Start your onboarding process
You reach a page which invites you to download the browser extensions. In the page center are 3 empty boxes
Via browsers developer toolbox you see
Failed to load resource: the server responded with a status of 404 for
videos/new-login-item.mp4
videos/onboarding-autofill.mp4
videos/browser-extension-easy-access.mp4

Here the embedding misses the configured alternate base directory

Expected Result

The last page in the onboarding, the one which invites to download the browser extensions, should take alternate base dir into account when referencing the embedded video files:
alternate_base_dir/videos/new-login-item.mp4
alternate_base_dir/videos/onboarding-autofill.mp4
alternate_base_dir/videos/browser-extension-easy-access.mp4

Actual Result

You reach a page which invites you to download the browser extensions. In the page center are 3 empty boxes
Via browsers developer toolbox you see
Failed to load resource: the server responded with a status of 404 for
videos/new-login-item.mp4
videos/onboarding-autofill.mp4
videos/browser-extension-easy-access.mp4

Here the embedding misses the configured alternate base directory

Logs

Screenshots or Videos

Additional Context

No response

*Originally created by @igoltz on 3/24/2026* ### Prerequisites - [x] I have searched the existing **Closed _AND_ Open** [Issues](https://github.com/dani-garcia/vaultwarden/issues?q=is%3Aissue%20) **_AND_** [Discussions](https://github.com/dani-garcia/vaultwarden/discussions?discussions_q=) - [x] I have searched and read the [documentation](https://github.com/dani-garcia/vaultwarden/wiki/) ### Vaultwarden Support String ### Your environment (Generated via diagnostics page) * Vaultwarden version: v1.35.4 * Web-vault version: v2026.1.1 * OS/Arch: linux/x86_64 * Running within a container: true (Base: Alpine) * Database type: SQLite * Database version: 3.51.2 * Uses config.json: false * Uses a reverse proxy: true * IP Header check: true (X-Forwarded-For) * Internet access: true * Internet access via a proxy: false * DNS Check: true * TZ environment: Europe/Berlin * Browser/Server Time Check: true * Server/NTP Time Check: true * Domain Configuration Check: true * HTTPS Check: true * Websocket Check: true * HTTP Response Checks: true ### Config & Details (Generated via diagnostics page) <details><summary>Show Config & Details</summary> **Config:** ```json { "_duo_akey": null, "_enable_duo": true, "_enable_email_2fa": true, "_enable_smtp": true, "_enable_yubico": true, "_icon_service_csp": "", "_icon_service_url": "", "_ip_header_enabled": true, "_max_note_size": 10000, "_smtp_img_src": "***:", "admin_ratelimit_max_burst": 3, "admin_ratelimit_seconds": 300, "admin_session_lifetime": 20, "admin_token": "***", "allowed_connect_src": "", "allowed_iframe_ancestors": "", "attachments_folder": "/data/attachments", "auth_request_purge_schedule": "30 * * * * *", "authenticator_disable_time_drift": false, "data_folder": "/data", "database_conn_init": "", "database_idle_timeout": 600, "database_max_conns": 10, "database_min_conns": 2, "database_timeout": 30, "database_url": "****************", "db_connection_retries": 15, "disable_2fa_remember": false, "disable_admin_token": false, "disable_icon_download": false, "dns_prefer_ipv6": false, "domain": "*****://*******************************", "domain_origin": "*****://************************", "domain_path": "*******", "domain_set": true, "duo_context_purge_schedule": "30 * * * * *", "duo_host": null, "duo_ikey": null, "duo_skey": null, "duo_use_iframe": false, "email_2fa_auto_fallback": false, "email_2fa_enforce_on_verified_invite": false, "email_attempts_limit": 3, "email_change_allowed": false, "email_expiration_time": 600, "email_token_size": 6, "emergency_access_allowed": true, "emergency_notification_reminder_schedule": "0 3 * * * *", "emergency_request_timeout_schedule": "0 7 * * * *", "enable_db_wal": true, "enable_websocket": true, "enforce_single_org_with_reset_pw_policy": false, "event_cleanup_schedule": "0 10 0 * * *", "events_days_retain": 90, "experimental_client_feature_flags": "", "extended_logging": true, "helo_name": null, "hibp_api_key": null, "http_request_block_non_global_ips": true, "http_request_block_regex": null, "icon_blacklist_non_global_ips": true, "icon_blacklist_regex": null, "icon_cache_folder": "/data/icon_cache", "icon_cache_negttl": 259200, "icon_cache_ttl": 2592000, "icon_download_timeout": 10, "icon_redirect_code": 302, "icon_service": "internal", "incomplete_2fa_schedule": "30 * * * * *", "incomplete_2fa_time_limit": 3, "increase_note_size_limit": false, "invitation_expiration_hours": 120, "invitation_org_name": "redactedxxxxx", "invitations_allowed": true, "ip_header": "X-Forwarded-For", "job_poll_interval_ms": 30000, "log_file": null, "log_level": "info", "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f", "login_ratelimit_max_burst": 10, "login_ratelimit_seconds": 60, "org_attachment_limit": null, "org_creation_users": "", "org_events_enabled": false, "org_groups_enabled": true, "password_hints_allowed": true, "password_iterations": 600000, "purge_incomplete_sso_auth": "0 20 0 * * *", "push_enabled": false, "push_identity_uri": "https://identity.bitwarden.com", "push_installation_id": "***", "push_installation_key": "***", "push_relay_uri": "https://push.bitwarden.com", "reload_templates": false, "require_device_email": true, "rsa_key_filename": "/data/rsa_key", "send_purge_schedule": "0 5 * * * *", "sendmail_command": null, "sends_allowed": true, "sends_folder": "/data/sends", "show_password_hint": false, "signups_allowed": false, "signups_domains_whitelist": "*********", "signups_verify": true, "signups_verify_resend_limit": 6, "signups_verify_resend_time": 3600, "smtp_accept_invalid_certs": false, "smtp_accept_invalid_hostnames": false, "smtp_auth_mechanism": "Plain", "smtp_debug": false, "smtp_embed_images": true, "smtp_explicit_tls": null, "smtp_from": "*********************", "smtp_from_name": "********************************", "smtp_host": "************************", "smtp_password": null, "smtp_port": 25, "smtp_security": "starttls", "smtp_ssl": null, "smtp_timeout": 15, "smtp_username": null, "sso_allow_unknown_email_verification": true, "sso_audience_trusted": null, "sso_auth_only_not_session": false, "sso_authority": "*****://*******************************************************************", "sso_authorize_extra_params": "", "sso_callback_path": "*****://************************************************************", "sso_client_cache_expiration": 0, "sso_client_id": "************************************", "sso_client_secret": "***", "sso_debug_tokens": false, "sso_enabled": true, "sso_master_password_policy": null, "sso_only": true, "sso_pkce": true, "sso_scopes": "openid profile offline_access User.Read", "sso_signups_match_email": false, "templates_folder": "/data/templates", "tmp_folder": "/data/tmp", "trash_auto_delete_days": 90, "trash_purge_schedule": "0 5 0 * * *", "use_sendmail": false, "use_syslog": false, "user_attachment_limit": null, "user_send_limit": null, "web_vault_enabled": true, "web_vault_folder": "web-vault/", "yubico_client_id": null, "yubico_secret_key": null, "yubico_server": null } ``` </details> ### Vaultwarden Build Version v1.35.4 ### Deployment method Official Container Image ### Custom deployment method with Helm https://github.com/guerzon/vaultwarden ### Reverse Proxy haproxy ### Host/Server Operating System Linux ### Operating System Version Kubernetes ### Clients Web Vault ### Client Version _No response_ ### Steps To Reproduce Deploy a Vaultwarden instance with "alternate base dir" as described here: https://github.com/dani-garcia/vaultwarden/wiki/Using-an-alternate-base-dir 1. Go to URL of Vaultwarden instance 2. Start your onboarding process 3. You reach a page which invites you to download the browser extensions. In the page center are 3 empty boxes Via browsers developer toolbox you see Failed to load resource: the server responded with a status of 404 for videos/new-login-item.mp4 videos/onboarding-autofill.mp4 videos/browser-extension-easy-access.mp4 Here the embedding misses the configured alternate base directory ### Expected Result The last page in the onboarding, the one which invites to download the browser extensions, should take alternate base dir into account when referencing the embedded video files: alternate_base_dir/videos/new-login-item.mp4 alternate_base_dir/videos/onboarding-autofill.mp4 alternate_base_dir/videos/browser-extension-easy-access.mp4 ### Actual Result You reach a page which invites you to download the browser extensions. In the page center are 3 empty boxes Via browsers developer toolbox you see Failed to load resource: the server responded with a status of 404 for videos/new-login-item.mp4 videos/onboarding-autofill.mp4 videos/browser-extension-easy-access.mp4 Here the embedding misses the configured alternate base directory ### Logs ```text ``` ### Screenshots or Videos <img width="1664" height="684" alt="Image" src="https://github.com/user-attachments/assets/956e37df-74d8-410d-9225-ecb997e0a367" /> ### Additional Context _No response_

MrUnknownDE added the bug bug bug bug bug labels 2026-04-05 20:28:58 +02:00

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Reference: github/vaultwarden#23