Android app login issues for specific user #156

New Issue

MrUnknownDE · 2026-04-05T20:33:12+02:00

MrUnknownDE commented

2026-04-05 20:33:12 +02:00

Originally created by @JiroMusik on 1/16/2026

Prerequisites

I have searched the existing Closed AND Open Issues AND Discussions
I have searched and read the documentation

Vaultwarden Support String

Hi guys, I am not sure if my current issue has to do with this (new device registration awaits SMTP #5856) but let me explain:

I was using the (always latest) Bitwarden App fine with my self-hosted Vaultwarden, which was some older version.
Today I tried to create an App that communicates via API to store secret notes. After some trial and error I got the connection to work but realized I used my personal API Key instead of the organization one.
After the first successful login of my new server-app - my Android App stopped working and only shows "unable to process your request".

I can login to the Bitwarden Web Clients and the normal Web GUI with this account and also I can login with other accounts on my android app and see their contents just fine. But my own user is not accessible via App. I rotated all secrets and KDF but nothing worked.

Of course I restarted the server (and later also updated it to 1.35.2) and deleted the Android App multiple times. I still can see the "android" in my "Apps" View on the Web Interface but can not delete it from there. I also disabled the 2FA for the account but also no success

I think it is seen as a new device and could be connected to #5856

Vaultwarden Build Version

1.35.2

Deployment method

Official Container Image

Custom deployment method

Synology NAS Container Manager (docker-compose)

Reverse Proxy

none

Host/Server Operating System

NAS/SAN

Operating System Version

Synology DSM 7.2

Clients

Android

Client Version

2025.12.1(21060)

Steps To Reproduce

Trying to Login with my usual account - Enter Masterpassword - see error

Expected Result

Showing my Vault

Actual Result

Showing error
Sync is possible, under Settings I can see the folders. But the Main "Vault" Tab in the App shows the error.
Proof for sync: Changing the "profile picture color" syncs to my phone!

Logs

<tr><th>date</th><th>stream</th><th>content</th></tr>
<tr><td>2026/01/16&nbsp;00:06:23</td><td>stdout</td><td>[2026-01-16&nbsp;00:06:23.167][response][INFO]&nbsp;(sync)&nbsp;GET&nbsp;/api/sync?&lt;data..&gt;&nbsp;=&gt;&nbsp;200&nbsp;OK
</td></tr>
<tr><td>2026/01/16&nbsp;00:06:23</td><td>stdout</td><td>[2026-01-16&nbsp;00:06:23.101][request][INFO]&nbsp;GET&nbsp;/api/sync
</td></tr>
<tr><td>2026/01/16&nbsp;00:05:25</td><td>stdout</td><td>[2026-01-16&nbsp;00:05:25.685][response][INFO]&nbsp;(sync)&nbsp;GET&nbsp;/api/sync?&lt;data..&gt;&nbsp;=&gt;&nbsp;200&nbsp;OK
</td></tr>
<tr><td>2026/01/16&nbsp;00:05:25</td><td>stdout</td><td>[2026-01-16&nbsp;00:05:25.324][request][INFO]&nbsp;GET&nbsp;/api/sync
</td></tr>
<tr><td>2026/01/16&nbsp;00:02:48</td><td>stdout</td><td>[2026-01-16&nbsp;00:02:48.903][response][INFO]&nbsp;(sync)&nbsp;GET&nbsp;/api/sync?&lt;data..&gt;&nbsp;=&gt;&nbsp;200&nbsp;OK
</td></tr>
<tr><td>2026/01/16&nbsp;00:02:48</td><td>stdout</td><td>[2026-01-16&nbsp;00:02:48.290][request][INFO]&nbsp;GET&nbsp;/api/sync
</td></tr>
<tr><td>2026/01/16&nbsp;00:02:48</td><td>stdout</td><td>[2026-01-16&nbsp;00:02:48.275][response][INFO]&nbsp;(put_device_token)&nbsp;PUT&nbsp;/api/devices/identifier/&lt;device_id&gt;/token&nbsp;=&gt;&nbsp;200&nbsp;OK
</td></tr>
<tr><td>2026/01/16&nbsp;00:02:48</td><td>stdout</td><td>[2026-01-16&nbsp;00:02:48.272][request][INFO]&nbsp;PUT&nbsp;/api/devices/identifier/9682a365-2c5e-408d-91de-46485fb51bdd/token
</td></tr>

Screenshots or Videos

No response

Additional Context

Do I just need to rotate the main encryption code (master key tab) like explained here?
https://bitwarden.com/help/account-encryption-key/#rotate-your-encryption-key

I just did the other two rotation options (keys tab)

*Originally created by @JiroMusik on 1/16/2026* ### Prerequisites - [x] I have searched the existing **Closed _AND_ Open** [Issues](https://github.com/dani-garcia/vaultwarden/issues?q=is%3Aissue%20) **_AND_** [Discussions](https://github.com/dani-garcia/vaultwarden/discussions?discussions_q=) - [x] I have searched and read the [documentation](https://github.com/dani-garcia/vaultwarden/wiki/) ### Vaultwarden Support String Hi guys, I am not sure if my current issue has to do with this (new device registration awaits SMTP #5856) but let me explain: I was using the (always latest) Bitwarden App fine with my self-hosted Vaultwarden, which was some older version. Today I tried to create an App that communicates via API to store secret notes. After some trial and error I got the connection to work but realized I used my personal API Key instead of the organization one. After the first successful login of my new server-app - my Android App stopped working and only shows "unable to process your request". I can login to the Bitwarden Web Clients and the normal Web GUI with this account and also I can login with other accounts on my android app and see their contents just fine. But my own user is not accessible via App. I rotated all secrets and KDF but nothing worked. Of course I restarted the server (and later also updated it to 1.35.2) and deleted the Android App multiple times. I still can see the "android" in my "Apps" View on the Web Interface but can not delete it from there. I also disabled the 2FA for the account but also no success I think it is seen as a new device and could be connected to #5856 ### Vaultwarden Build Version 1.35.2 ### Deployment method Official Container Image ### Custom deployment method Synology NAS Container Manager (docker-compose) ### Reverse Proxy none ### Host/Server Operating System NAS/SAN ### Operating System Version Synology DSM 7.2 ### Clients Android ### Client Version 2025.12.1(21060) ### Steps To Reproduce Trying to Login with my usual account - Enter Masterpassword - see error ### Expected Result Showing my Vault ### Actual Result Showing error Sync is possible, under Settings I can see the folders. But the Main "Vault" Tab in the App shows the error. Proof for sync: Changing the "profile picture color" syncs to my phone! ### Logs ```text <tr><th>date</th><th>stream</th><th>content</th></tr> <tr><td>2026/01/16 00:06:23</td><td>stdout</td><td>[2026-01-16 00:06:23.167][response][INFO] (sync) GET /api/sync?<data..> => 200 OK </td></tr> <tr><td>2026/01/16 00:06:23</td><td>stdout</td><td>[2026-01-16 00:06:23.101][request][INFO] GET /api/sync </td></tr> <tr><td>2026/01/16 00:05:25</td><td>stdout</td><td>[2026-01-16 00:05:25.685][response][INFO] (sync) GET /api/sync?<data..> => 200 OK </td></tr> <tr><td>2026/01/16 00:05:25</td><td>stdout</td><td>[2026-01-16 00:05:25.324][request][INFO] GET /api/sync </td></tr> <tr><td>2026/01/16 00:02:48</td><td>stdout</td><td>[2026-01-16 00:02:48.903][response][INFO] (sync) GET /api/sync?<data..> => 200 OK </td></tr> <tr><td>2026/01/16 00:02:48</td><td>stdout</td><td>[2026-01-16 00:02:48.290][request][INFO] GET /api/sync </td></tr> <tr><td>2026/01/16 00:02:48</td><td>stdout</td><td>[2026-01-16 00:02:48.275][response][INFO] (put_device_token) PUT /api/devices/identifier/<device_id>/token => 200 OK </td></tr> <tr><td>2026/01/16 00:02:48</td><td>stdout</td><td>[2026-01-16 00:02:48.272][request][INFO] PUT /api/devices/identifier/9682a365-2c5e-408d-91de-46485fb51bdd/token </td></tr> ``` ### Screenshots or Videos _No response_ ### Additional Context Do I just need to rotate the main encryption code (master key tab) like explained here? https://bitwarden.com/help/account-encryption-key/#rotate-your-encryption-key I just did the other two rotation options (keys tab)

MrUnknownDE closed this issue

2026-04-05 20:33:12 +02:00

MrUnknownDE added the bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug labels 2026-04-05 20:33:19 +02:00

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Reference: github/vaultwarden#156