Plex + Logging/Debugging #1773

New Issue

MrUnknownDE · 2026-04-05T19:41:27+02:00

MrUnknownDE commented

2026-04-05 19:41:27 +02:00

Originally created by @hikeeba on 2/17/2025

Love this project and I'm excited to see where it goes.

Below are the details of my issue. I'm not sure if this is a Plex config issue or not, but it doesn't seem like it at the moment.

I'm using Pangolin to replace the need for Cloudflare tunnels, and I believe everything is set up as expected, but I am unable to get the Plex iOS app to see my home Plex server, through Pangolin, when not on my home network. I am able to see, and play videos, using the Plex website remotely, just not the iOS app.

Home Network
- Plex is running in docker on Unraid, network mode is host, port is 32400.
- Plex is configured w/ remote access disabled, relay disabled, and under networking Custom server access URLs is set to https://[my plex domain through pangolin]:443.
- Newt is running in docker on Unraid, network mode is bridge.
VPS
- Pangolin is running in AWS on EC2 in docker w/ public IP and domain pointed at it w/ TLS.
- The resource pointing to Plex in Pangolin is HTTP, SSL enabled, and pointing to Unraid LAN IP with Plex port (32400).
What Works
- Connecting to Plex website using browser, either on the home LAN or remotely through Pangolin.
- Playing Plex videos using browser, either on the home LAN or remotely through Pangolin.
- The Plex website works in the browser using both my domain, or app.plex.tv.
- Playing Plex videos using iOS app while on the LAN.
What Doesn't Work
- Connecting to Plex using the iOS app remotely. Cannot see the server (it shows as offline), and then of course play videos.

I've tried logging in/out of the app, reinstalling Plex on iOS, and rebooting my phone.

Ultimately I'm not sure if this issue is Plex or not, but I'd like to be able to diagnose it and if you could provide some details on how to do that I'd be grateful. Or if you have an idea on what I've misconfigured that would be awesome.

Best,
John

*Originally created by @hikeeba on 2/17/2025* Love this project and I'm excited to see where it goes. Below are the details of my issue. I'm not sure if this is a Plex config issue or not, but it doesn't seem like it at the moment. I'm using Pangolin to replace the need for Cloudflare tunnels, and I believe everything is set up as expected, but I am unable to get the Plex iOS app to see my home Plex server, through Pangolin, when not on my home network. I am able to see, and play videos, using the Plex website remotely, just not the iOS app. - Home Network - Plex is running in docker on Unraid, network mode is host, port is 32400. - Plex is configured w/ remote access disabled, relay disabled, and under networking Custom server access URLs is set to `https://[my plex domain through pangolin]:443`. - Newt is running in docker on Unraid, network mode is bridge. - VPS - Pangolin is running in AWS on EC2 in docker w/ public IP and domain pointed at it w/ TLS. - The resource pointing to Plex in Pangolin is HTTP, SSL enabled, and pointing to Unraid LAN IP with Plex port (32400). - What Works - Connecting to Plex website using browser, either on the home LAN or remotely through Pangolin. - Playing Plex videos using browser, either on the home LAN or remotely through Pangolin. - The Plex website works in the browser using both my domain, or `app.plex.tv`. - Playing Plex videos using iOS app while on the LAN. - What Doesn't Work - Connecting to Plex using the iOS app remotely. Cannot see the server (it shows as offline), and then of course play videos. I've tried logging in/out of the app, reinstalling Plex on iOS, and rebooting my phone. Ultimately I'm not sure if this issue is Plex or not, but I'd like to be able to diagnose it and if you could provide some details on how to do that I'd be grateful. Or if you have an idea on what I've misconfigured that would be awesome. Best, John

MrUnknownDE closed this issue

2026-04-05 19:41:27 +02:00

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Reference: github/pangolin#1773