Users created but not visible #1355

New Issue

MrUnknownDE · 2026-04-05T19:09:46+02:00

MrUnknownDE commented

2026-04-05 19:09:46 +02:00

Originally created by @cyrrelsneer on 6/13/2025

Hi,
I have created various users while SMTP didn't work (I suppose that might be the issue).
There was an error when creating the user (timeout etc.) relatec to the mails that couldn't be delivered.

But the users are created anyways it seems as I get the error "user already exists - this user is already a member of the organization" when I try to create them again. The thing is that I cannot find them anywhere, they are not shown in the users list for my one organization.

After fixingt the mailserver config the users that are being created receive their mail and are also visible within the users section, but there are just a few I cannot see and cannot recreate and cannot reset the password for (because there it says "A user with that email does not exist")

Seems like a bug!

*Originally created by @cyrrelsneer on 6/13/2025* Hi, I have created various users while SMTP didn't work (I suppose that might be the issue). There was an error when creating the user (timeout etc.) relatec to the mails that couldn't be delivered. But the users are created anyways it seems as I get the error "user already exists - this user is already a member of the organization" when I try to create them again. The thing is that I cannot find them anywhere, they are not shown in the users list for my one organization. After fixingt the mailserver config the users that are being created receive their mail and are also visible within the users section, but there are just a few I cannot see and cannot recreate and cannot reset the password for (because there it says "A user with that email does not exist") Seems like a bug!

MrUnknownDE closed this issue

2026-04-05 19:09:46 +02:00

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Reference: github/pangolin#1355