pangctl set-admin-credentials does not work if email address has upper-case letters #1119

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MrUnknownDE · 2026-04-05T18:19:24+02:00

MrUnknownDE commented

2026-04-05 18:19:24 +02:00

Originally created by @DavidAUM23 on 8/4/2025

Initial user setup with an email address like:

NotRealUSER@gmail.com

The initial email address and password combo worked flawlessly.

Finding a need to change the initial admin user password, I used:

sudo docker exec -it pangolin pangctl set-admin-credentials --email "NotRealUSER@gmail.com" --password "Great^Pass4sure"

and was greeted with a happy:

Server admin password updated
Admin credentials updated successfully

But when I went to the login page, the new combo was not accepted.

After believing for too long that I had a typo somewhere, I discovered that it was the upper-case letters in the email address that caused the suffering.

When I used:

sudo docker exec -it pangolin pangctl set-admin-credentials --email "notrealuser@gmail.com" --password "Great^Pass4sure"

I was again greeted with a happy:

Server admin email updated
Admin credentials updated successfully

Thereafter, using the lower-case email address along with the new password went back to working flawlessly.

Please let me know if additional information/logs would be helpful.
...or if you are unable to reproduce it, and I simply dreamt this event.

-David

*Originally created by @DavidAUM23 on 8/4/2025* Initial user setup with an email address like: ``` NotRealUSER@gmail.com ``` The initial email address and password combo worked flawlessly. Finding a need to change the initial admin user password, I used: ``` sudo docker exec -it pangolin pangctl set-admin-credentials --email "NotRealUSER@gmail.com" --password "Great^Pass4sure" ``` and was greeted with a happy: ``` Server admin password updated Admin credentials updated successfully ``` But when I went to the login page, the new combo was not accepted. After believing for too long that I had a typo somewhere, I discovered that it was the upper-case letters in the email address that caused the suffering. When I used: ``` sudo docker exec -it pangolin pangctl set-admin-credentials --email "notrealuser@gmail.com" --password "Great^Pass4sure" ``` I was again greeted with a happy: ``` Server admin email updated Admin credentials updated successfully ``` Thereafter, using the lower-case email address along with the new password went back to working flawlessly. Please let me know if additional information/logs would be helpful. ...or if you are unable to reproduce it, and I simply dreamt this event. -David

MrUnknownDE closed this issue

2026-04-05 18:19:24 +02:00

MrUnknownDE added the non-critical bug non-critical bug non-critical bug labels 2026-04-05 18:19:24 +02:00

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Reference: github/pangolin#1119