Stop execution escalation rules when incident is resolved #696

New Issue

MrUnknownDE · 2026-04-05T16:22:09+02:00

MrUnknownDE commented

2026-04-05 16:22:09 +02:00

Originally created by @luisxkimo on 9/10/2024

Is your feature request related to a problem? Please describe.
The escalation rules configured in a On-Call policy are executed event when the incident related with the policy is resolved.

Describe the solution you'd like
With a configuration of escalation rules based on time, I would like have a configuration to "stop" the execution of the escalation rules when the incident is resolved.

Describe alternatives you've considered
Nice to have could be have other option to stop execution os escalation rules when the incident is "ACK" by someone (individual or someone in a group)

*Originally created by @luisxkimo on 9/10/2024* **Is your feature request related to a problem? Please describe.** The escalation rules configured in a On-Call policy are executed event when the incident related with the policy is resolved. **Describe the solution you'd like** With a configuration of escalation rules based on time, I would like have a configuration to "stop" the execution of the escalation rules when the incident is resolved. **Describe alternatives you've considered** Nice to have could be have other option to stop execution os escalation rules when the incident is "ACK" by someone (individual or someone in a group)

MrUnknownDE closed this issue

2026-04-05 16:22:09 +02:00

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Reference: github/oneuptime#696