Delayed Email notifications for status page subscribers #527

New Issue

MrUnknownDE · 2026-04-05T16:20:19+02:00

MrUnknownDE commented

2026-04-05 16:20:19 +02:00

Originally created by @NANDAKISHORE92 on 3/24/2025

Describe the bug
Status Page subscribers have been receiving emails with quite some delay period.

To Reproduce
Steps to reproduce the behavior:

Create a new monitor.
Create a status page and add this monitor to it and subscribe for the notifications in status page.
Force the monitor to go offline, so that an incident gets created automatically.
Email should be received within couple of seconds/minutes about the updates on status page.

Expected behavior
I should be receiving emails instantly about incident creation, acknowledgements and any further updates for all the status page subscribers.

Screenshots
Incident Created in OneUptime

Incident Created Email

Incident Acknowledged Email

Incident Resolved Email

Not received until now.

Deployment Type
OneUptime Version: 7.0.3357
Deployment Type: Self hosted using Helm charts

Additional context
Sometimes, these emails are coming multiple times in our inbox, creating so much of confusion for our subscribers.

When i check logs in Project settings --> Email Logs, no email notifications related to status pages were on Friday (21st Mar), but present for Saturday (Mar 22nd)

What we noticed is there is an app restart happened (Saturday 22nd) in our cluster and after then all these emails were delivered.

*Originally created by @NANDAKISHORE92 on 3/24/2025* **Describe the bug** Status Page subscribers have been receiving emails with quite some delay period. **To Reproduce** Steps to reproduce the behavior: 1. Create a new monitor. 2. Create a status page and add this monitor to it and subscribe for the notifications in status page. 3. Force the monitor to go offline, so that an incident gets created automatically. 4. Email should be received within couple of seconds/minutes about the updates on status page. **Expected behavior** I should be receiving emails instantly about incident creation, acknowledgements and any further updates for all the status page subscribers. **Screenshots** **Incident Created in OneUptime** ![Image](https://github.com/user-attachments/assets/000699a9-450d-4006-9138-ac8ef13e8614) **Incident Created Email** ![Image](https://github.com/user-attachments/assets/286a5ae2-6e4e-44b6-b08e-2729eee50d24) **Incident Acknowledged Email** ![Image](https://github.com/user-attachments/assets/f1287904-cbc7-4ddf-8ed0-c281b752f1d5) **Incident Resolved Email** Not received until now. **Deployment Type** **OneUptime Version: 7.0.3357** Deployment Type: Self hosted using Helm charts **Additional context** Sometimes, these emails are coming multiple times in our inbox, creating so much of confusion for our subscribers. When i check logs in Project settings --> Email Logs, no email notifications related to status pages were on Friday (21st Mar), but present for Saturday (Mar 22nd) What we noticed is there is an app restart happened (Saturday 22nd) in our cluster and after then all these emails were delivered.

MrUnknownDE closed this issue

2026-04-05 16:20:19 +02:00

MrUnknownDE added the bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug labels 2026-04-05 16:20:20 +02:00

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Reference: github/oneuptime#527