Group affected resources in incident notification email by resource groups #434

New Issue

MrUnknownDE · 2026-04-05T16:19:45+02:00

MrUnknownDE commented

2026-04-05 16:19:45 +02:00

Originally created by @ThoSt81 on 6/18/2025

Is your feature request related to a problem? Please describe.
We have one status page for our product/service and group monitors by datacenter location. Therefore each monitor exists once per datacenter and has its location prepended in the name, e.g. "(EU) Infrastructure".
For the status page, we have created resource groups (one per location) and added the respective monitors to each group. To make it more readable, the display name of the monitors added omits the location, so "(EU) Infratructure" becomes "Infrastructure".

On the Statuspage, this looks clean, as all locations are listed and can be expanded to show the monitors for this location.

However, if we have an incident that affects multiple regions (e.g. "(EU) Infrastructure" as well as "(UK) Infrastructure"), the email will list the Resources Affected like this:

Resources Affected: Infrastructure, Infrastructure

This could be up to 8 times in our case, and thus is confusing.

Describe the solution you'd like
It would be best to group the affected resources by resource group:

Resources Affected:
Resource Group Name: Monitor Display Name

Example:

Resources Affected:
EU: Infrastructure
UK: Infrastructure

If there are multiple resources affected, they should also be listed in the same group:

Resources Affected:
EU: Infrastructure, Website, API
UK: Infrastructure, API

Describe alternatives you've considered
We thought about changing the monitors' display names, but this looks messy on the status page itself and is not our preferred solution.

Additional context
I'm sure this improvement will be useful for most customers and improve overall readability, and make the product more consumer-friendly.

*Originally created by @ThoSt81 on 6/18/2025* **Is your feature request related to a problem? Please describe.** We have one status page for our product/service and group monitors by datacenter location. Therefore each monitor exists once per datacenter and has its location prepended in the name, e.g. "(EU) Infrastructure". For the status page, we have created resource groups (one per location) and added the respective monitors to each group. To make it more readable, the display name of the monitors added omits the location, so "(EU) Infratructure" becomes "Infrastructure". On the Statuspage, this looks clean, as all locations are listed and can be expanded to show the monitors for this location. However, if we have an incident that affects multiple regions (e.g. "(EU) Infrastructure" as well as "(UK) Infrastructure"), the email will list the Resources Affected like this: > Resources Affected: Infrastructure, Infrastructure This could be up to 8 times in our case, and thus is confusing. **Describe the solution you'd like** It would be best to group the affected resources by resource group: > **Resources Affected:** > Resource Group Name: Monitor Display Name Example: > **Resources Affected:** > EU: Infrastructure > UK: Infrastructure If there are multiple resources affected, they should also be listed in the same group: > **Resources Affected:** > EU: Infrastructure, Website, API > UK: Infrastructure, API **Describe alternatives you've considered** We thought about changing the monitors' display names, but this looks messy on the status page itself and is not our preferred solution. **Additional context** I'm sure this improvement will be useful for most customers and improve overall readability, and make the product more consumer-friendly.

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Reference: github/oneuptime#434