Incident notification email subject should contain incident status to avoid confusion #432

New Issue

MrUnknownDE · 2026-04-05T16:19:44+02:00

MrUnknownDE commented

2026-04-05 16:19:44 +02:00

Originally created by @ThoSt81 on 6/26/2025

Is your feature request related to a problem? Please describe.
Currently, new incident notification email subjects are prefixed with [Incident] and then the incident title.
Updates to the incident (public notes) are predixed with [Incident Update]. For better user understanding and to avoid confusion it would be nice to also include the current state of the incident.

Describe the solution you'd like
Either add the current incident state to the subject after the notification type.

Example subject lines:
[Incident][Investigating] API response times in EU are higher than usual
[Incident Update][Investigating] API response times in EU are higher than usual
[Incident Update][Monitoring] API response times in EU are higher than usual
[Incident Update][Resolved] API response times in EU are higher than usual

Doing this will make it easier for subscribers to understand the current state of an incident without reading the full update.

Describe alternatives you've considered
Since the incident title is part of the email subject allowing the use of variables in the incident itself would be also an option. This would be more complex but also more flexible for other customers who may not want the incident status in the email subject.

*Originally created by @ThoSt81 on 6/26/2025* **Is your feature request related to a problem? Please describe.** Currently, new incident notification email subjects are prefixed with [Incident] and then the incident title. Updates to the incident (public notes) are predixed with [Incident Update]. For better user understanding and to avoid confusion it would be nice to also include the current state of the incident. **Describe the solution you'd like** Either add the current incident state to the subject after the notification type. Example subject lines: [Incident][Investigating] API response times in EU are higher than usual [Incident Update][Investigating] API response times in EU are higher than usual [Incident Update][Monitoring] API response times in EU are higher than usual [Incident Update][Resolved] API response times in EU are higher than usual Doing this will make it easier for subscribers to understand the current state of an incident without reading the full update. **Describe alternatives you've considered** Since the incident title is part of the email subject allowing the use of variables in the incident itself would be also an option. This would be more complex but also more flexible for other customers who may not want the incident status in the email subject.

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Reference: github/oneuptime#432