Unable to order SSL for status domain #257

New Issue

MrUnknownDE · 2026-04-05T16:19:13+02:00

MrUnknownDE commented

2026-04-05 16:19:13 +02:00

Originally created by @arthur-lbchn on 11/24/2025

Describe the bug
Hi, when trying to Order Free SSL for Status page domain, the error occurs:

To Reproduce
Steps to reproduce the behavior:

Go to Status Pages >> Custom Domains
Click on Order Free SSL
Wait and see error

Expected behavior
Working SSL issued by LE

Desktop (please complete the following information):

MacOS
Browser Edge

Deployment Type
Self hosted (Docker Compose)
API: 9.0.5598 (8ebe034f0c)
Dashboard: 9.0.5598 (8ebe034f0c)

Additional context
The subdomain is pointed to the CNAME which is resolved fine and configured in config.env and its not the case of the DNS resolution. I just cannot provide my domain for a privacy reasons.

The logs from the docker:

worker-1                   | Error ordering certificate for domain: REDACTED
worker-1                   | ServerException [Error]: Unable to order certificate for REDACTED. Please contact support at support@oneuptime.com for more information.
worker-1                   |     at GreenlockUtil.orderCert (/usr/src/Common/Server/Utils/Greenlock/Greenlock.ts:328:13)
worker-1                   |     at processTicksAndRejections (node:internal/process/task_queues:105:5)
worker-1                   |     at async fn (/usr/src/Common/Server/Services/StatusPageDomainService.ts:162:11)
worker-1                   |     at async fn (/usr/src/Common/Server/Services/StatusPageDomainService.ts:535:15)
worker-1                   |     at async fn (/usr/src/app/Jobs/StatusPageCerts/StatusPageCerts.ts:58:11)
worker-1                   |     at async /usr/src/app/Jobs/StatusPageCerts/StatusPageCerts.ts:45:12
worker-1                   |     at async QueueWorker.runJobWithTimeout (/usr/src/Common/Server/Infrastructure/QueueWorker.ts:66:12)
worker-1                   |     at async Worker.QueueWorker_1.default.getWorker.concurrency [as processFn] (/usr/src/app/Routes.ts:155:13)
worker-1                   |     at async /usr/src/Common/node_modules/bullmq/src/classes/worker.ts:907:26 {
worker-1                   |   _code: 500
worker-1                   | }
worker-1                   | ServerException [Error]: Unable to order certificate for REDACTED. Please contact support at support@oneuptime.com for more information.
worker-1                   |     at GreenlockUtil.orderCert (/usr/src/Common/Server/Utils/Greenlock/Greenlock.ts:328:13)
worker-1                   |     at processTicksAndRejections (node:internal/process/task_queues:105:5)
worker-1                   |     at async fn (/usr/src/Common/Server/Services/StatusPageDomainService.ts:162:11)
worker-1                   |     at async fn (/usr/src/Common/Server/Services/StatusPageDomainService.ts:535:15)
worker-1                   |     at async fn (/usr/src/app/Jobs/StatusPageCerts/StatusPageCerts.ts:58:11)
worker-1                   |     at async /usr/src/app/Jobs/StatusPageCerts/StatusPageCerts.ts:45:12
worker-1                   |     at async QueueWorker.runJobWithTimeout (/usr/src/Common/Server/Infrastructure/QueueWorker.ts:66:12)
worker-1                   |     at async Worker.QueueWorker_1.default.getWorker.concurrency [as processFn] (/usr/src/app/Routes.ts:155:13)
worker-1                   |     at async /usr/src/Common/node_modules/bullmq/src/classes/worker.ts:907:26 {
worker-1                   |   _code: 500
worker-1                   | }

*Originally created by @arthur-lbchn on 11/24/2025* **Describe the bug** Hi, when trying to Order Free SSL for Status page domain, the error occurs: <img width="924" height="566" alt="Image" src="https://github.com/user-attachments/assets/b3a4759f-f9d8-4acb-ae5c-25d92c757a46" /> **To Reproduce** Steps to reproduce the behavior: 1. Go to Status Pages >> Custom Domains 2. Click on Order Free SSL 3. Wait and see error **Expected behavior** Working SSL issued by LE **Desktop (please complete the following information):** - MacOS - Browser Edge **Deployment Type** Self hosted (Docker Compose) API: 9.0.5598 (8ebe034f0c24468f7ac755ca4c7458b3674686b8) Dashboard: 9.0.5598 (8ebe034f0c24468f7ac755ca4c7458b3674686b8) **Additional context** The subdomain is pointed to the CNAME which is resolved fine and configured in config.env and its not the case of the DNS resolution. I just cannot provide my domain for a privacy reasons. The logs from the docker: ``` worker-1 | Error ordering certificate for domain: REDACTED worker-1 | ServerException [Error]: Unable to order certificate for REDACTED. Please contact support at support@oneuptime.com for more information. worker-1 | at GreenlockUtil.orderCert (/usr/src/Common/Server/Utils/Greenlock/Greenlock.ts:328:13) worker-1 | at processTicksAndRejections (node:internal/process/task_queues:105:5) worker-1 | at async fn (/usr/src/Common/Server/Services/StatusPageDomainService.ts:162:11) worker-1 | at async fn (/usr/src/Common/Server/Services/StatusPageDomainService.ts:535:15) worker-1 | at async fn (/usr/src/app/Jobs/StatusPageCerts/StatusPageCerts.ts:58:11) worker-1 | at async /usr/src/app/Jobs/StatusPageCerts/StatusPageCerts.ts:45:12 worker-1 | at async QueueWorker.runJobWithTimeout (/usr/src/Common/Server/Infrastructure/QueueWorker.ts:66:12) worker-1 | at async Worker.QueueWorker_1.default.getWorker.concurrency [as processFn] (/usr/src/app/Routes.ts:155:13) worker-1 | at async /usr/src/Common/node_modules/bullmq/src/classes/worker.ts:907:26 { worker-1 | _code: 500 worker-1 | } worker-1 | ServerException [Error]: Unable to order certificate for REDACTED. Please contact support at support@oneuptime.com for more information. worker-1 | at GreenlockUtil.orderCert (/usr/src/Common/Server/Utils/Greenlock/Greenlock.ts:328:13) worker-1 | at processTicksAndRejections (node:internal/process/task_queues:105:5) worker-1 | at async fn (/usr/src/Common/Server/Services/StatusPageDomainService.ts:162:11) worker-1 | at async fn (/usr/src/Common/Server/Services/StatusPageDomainService.ts:535:15) worker-1 | at async fn (/usr/src/app/Jobs/StatusPageCerts/StatusPageCerts.ts:58:11) worker-1 | at async /usr/src/app/Jobs/StatusPageCerts/StatusPageCerts.ts:45:12 worker-1 | at async QueueWorker.runJobWithTimeout (/usr/src/Common/Server/Infrastructure/QueueWorker.ts:66:12) worker-1 | at async Worker.QueueWorker_1.default.getWorker.concurrency [as processFn] (/usr/src/app/Routes.ts:155:13) worker-1 | at async /usr/src/Common/node_modules/bullmq/src/classes/worker.ts:907:26 { worker-1 | _code: 500 worker-1 | } ```

MrUnknownDE closed this issue

2026-04-05 16:19:13 +02:00

MrUnknownDE added the bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug labels 2026-04-05 16:19:13 +02:00

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Reference: github/oneuptime#257