Bug: On Update Incident trigger isn't working when the incident state value is changed #1267

New Issue

MrUnknownDE · 2026-04-05T16:26:25+02:00

MrUnknownDE commented

2026-04-05 16:26:25 +02:00

Originally created by @koroglumert on 1/24/2024

Describe the bug
"On Update Incident" trigger does not work when the current value of the incident is changed without using the "edit incident" button (ex: Acknowledge Incident).
!! This is only valid when the "listen on" field is filled in the trigger value

To Reproduce
Steps to reproduce the behavior:

Set up a workflow with "On Update Incident" trigger
Go to an "Identified" incident
Click on "Acknowledge Incident"
Workflow did not work even though Incident was updated. Workflow works only when "edit incident" button is used.

Expected behavior
When ı click on "Acknowledge Incident" I expect the trigger to run on "Update Event"

Screenshots
Our workflow with "On Update Incident" trigger

Our trigger inside

Our "Identified" incident

When we click on "Acknowledge Incident"

Workflow did not work even though Incident was updated

Desktop (please complete the following information):
OS: MACOS 14.0
Browser: chrome
Version release, after Commits on Jan 12, 2024

Smartphone (please complete the following information):

Device: [e.g. iPhone6]
OS: [e.g. iOS8.1]
Browser [e.g. stock browser, safari]
Version [e.g. 22]

Deployment Type
Is this issue on my server

Additional context
Add any other context about the problem here.

I think that the Workflow section is the biggest area of freedom in the system, and I believe that it needs to be improved in terms of user experience.

*Originally created by @koroglumert on 1/24/2024* **Describe the bug** "On Update Incident" trigger does not work when the current value of the incident is changed without using the "edit incident" button (ex: Acknowledge Incident). !! This is only valid when the "listen on" field is filled in the trigger value **To Reproduce** Steps to reproduce the behavior: 1. Set up a workflow with "On Update Incident" trigger 2. Go to an "Identified" incident 3. Click on "Acknowledge Incident" 4. Workflow did not work even though Incident was updated. Workflow works only when "edit incident" button is used. **Expected behavior** When ı click on "Acknowledge Incident" I expect the trigger to run on "Update Event" **Screenshots** Our workflow with "On Update Incident" trigger <img width="1406" alt="Ekran Resmi 2024-01-24 13 28 17" src="https://github.com/OneUptime/oneuptime/assets/83726007/c207c5d7-fa8e-4da3-858f-f4ec21d365e6"> Our trigger inside <img width="379" alt="Ekran Resmi 2024-01-24 13 47 12" src="https://github.com/OneUptime/oneuptime/assets/83726007/f408cf9e-218b-4c8d-a1dd-3b94228e16d3"> Our "Identified" incident <img width="1024" alt="Ekran Resmi 2024-01-24 13 28 51" src="https://github.com/OneUptime/oneuptime/assets/83726007/47ca774f-0181-49ce-8e6f-c2f8d681eb86"> When we click on "Acknowledge Incident" <img width="1010" alt="Ekran Resmi 2024-01-24 13 29 01" src="https://github.com/OneUptime/oneuptime/assets/83726007/cb565f7d-68b3-4050-8577-32c8ce88474e"> Workflow did not work even though Incident was updated **Desktop (please complete the following information):** OS: MACOS 14.0 Browser: chrome Version release, after Commits on Jan 12, 2024 **Smartphone (please complete the following information):** - Device: [e.g. iPhone6] - OS: [e.g. iOS8.1] - Browser [e.g. stock browser, safari] - Version [e.g. 22] **Deployment Type** Is this issue on my server **Additional context** Add any other context about the problem here. I think that the Workflow section is the biggest area of freedom in the system, and I believe that it needs to be improved in terms of user experience.

MrUnknownDE closed this issue

2026-04-05 16:26:25 +02:00

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Reference: github/oneuptime#1267