- Added IncidentSlaStatus enum to define SLA status values.
- Created IncidentSlaRulesPage component for managing SLA rules, including documentation and configuration options.
- Developed IncidentViewSla component to display SLA status and deadlines for incidents.
- Implemented CheckSlaBreaches job to monitor SLA breaches and send notifications.
- Created SendNoteReminders job to automate internal and public note reminders based on SLA rules.