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    <h1>ISO 9001</h1>

    <p>Quality Management Systems Certification</p>

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    <h3>Introduction</h3>

    <p>ISO 9001 is the internationally recognised standard for quality management systems (QMS). Published by the
        International Organization for Standardization (ISO), it provides a framework for organisations to ensure they
        consistently meet customer and regulatory requirements while continuously improving their processes. ISO 9001
        is the most widely adopted quality management standard in the world.
        <br /><br />
        <a href="https://www.iso.org/standard/62085.html">Learn more about ISO 9001 from ISO.</a>
    </p>

    <h3>OneUptime's ISO 9001 Certification</h3>

    <p>OneUptime is ISO 9001 certified, demonstrating our commitment to delivering high-quality monitoring and
        observability services through a systematic, process-driven approach. This certification provides assurance
        to our customers — including those in regulated industries — that OneUptime maintains robust quality management
        practices.</p>

    <h3>Quality Management Principles</h3>

    <p>OneUptime's QMS is built on the seven quality management principles of ISO 9001:</p>

    <ul>
        <li><strong>Customer Focus:</strong> Understanding and meeting customer requirements, with a focus on enhancing
            customer satisfaction through reliable monitoring services.</li>
        <li><strong>Leadership:</strong> Clear direction and commitment to quality from OneUptime's leadership team,
            establishing unity of purpose across the organisation.</li>
        <li><strong>Engagement of People:</strong> Competent, empowered, and engaged personnel at all levels
            contributing to our quality objectives.</li>
        <li><strong>Process Approach:</strong> Systematic management of interrelated processes to achieve consistent
            and predictable results.</li>
        <li><strong>Improvement:</strong> Ongoing commitment to continuous improvement of our platform, processes,
            and services.</li>
        <li><strong>Evidence-Based Decision Making:</strong> Decisions based on the analysis and evaluation of data
            and information.</li>
        <li><strong>Relationship Management:</strong> Managing relationships with interested parties, including
            suppliers and partners, to optimise performance.</li>
    </ul>

    <h3>Key QMS Elements</h3>

    <ul>
        <li>Documented quality policy and quality objectives</li>
        <li>Defined organisational roles, responsibilities, and authorities</li>
        <li>Risk-based thinking integrated into all processes</li>
        <li>Controlled design and development processes</li>
        <li>Supplier evaluation and management procedures</li>
        <li>Internal audit programme and management review processes</li>
        <li>Corrective action and nonconformity management</li>
        <li>Customer feedback and satisfaction monitoring</li>
    </ul>

    <h3>Request Certification Documentation</h3>

    <p>For ISO 9001 certification documentation or to discuss how OneUptime's quality management system supports your
        vendor qualification requirements, please contact us at
        <a href="mailto:compliance@oneuptime.com">compliance@oneuptime.com</a>.</p>

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