CloudPanel Error 500 issues due to local internet restrictions #4

New Issue

MrUnknownDE · 2026-04-05T20:25:16+02:00

MrUnknownDE commented

2026-04-05 20:25:16 +02:00

Originally created by @saman9074 on 3/14/2026

CloudPanel version(s) affected

2.5.3

Description

Hello,
I am reporting a critical issue with CloudPanel under severe network restrictions. Due to the current war-state conditions and extreme internet filtering in my country, many international connections are blocked.

While the hosted websites are functioning normally, the CloudPanel interface is partially broken. I can access the main Admin Dashboard, but as soon as I click on "Site Settings" or try to manage a specific site, the system returns a 500 Internal Server Error.

I am extremely concerned about the safety of my data in this unstable situation. My primary goal is to secure my information and perform a full backup before things escalate, but the UI error is preventing me from doing so.

Since I cannot access the UI, could you please provide the specific CLI commands or a manual method to trigger a full backup per sites and databases via SSH? This is urgent due to the current crisis

How to reproduce

in to the CloudPanel Admin Dashboard (Status: Works fine).

Click on any existing site in the list to manage its settings.

The page attempts to load but eventually fails with a 500 Internal Server Error.

This issue consistently occurs when outbound traffic from the server to certain external APIs or repositories is blocked/filtered

Possible Solution

No response

Additional Context

*Originally created by @saman9074 on 3/14/2026* ### CloudPanel version(s) affected 2.5.3 ### Description Hello, I am reporting a critical issue with CloudPanel under severe network restrictions. Due to the current war-state conditions and extreme internet filtering in my country, many international connections are blocked. While the hosted websites are functioning normally, the CloudPanel interface is partially broken. I can access the main Admin Dashboard, but as soon as I click on "Site Settings" or try to manage a specific site, the system returns a 500 Internal Server Error. I am extremely concerned about the safety of my data in this unstable situation. My primary goal is to secure my information and perform a full backup before things escalate, but the UI error is preventing me from doing so. Since I cannot access the UI, could you please provide the specific CLI commands or a manual method to trigger a full backup per sites and databases via SSH? This is urgent due to the current crisis ### How to reproduce in to the CloudPanel Admin Dashboard (Status: Works fine). Click on any existing site in the list to manage its settings. The page attempts to load but eventually fails with a 500 Internal Server Error. This issue consistently occurs when outbound traffic from the server to certain external APIs or repositories is blocked/filtered ### Possible Solution _No response_ ### Additional Context ![Image](https://github.com/user-attachments/assets/f7c05433-cfc3-4d04-93d1-00e12120aee4)

MrUnknownDE closed this issue

2026-04-05 20:25:16 +02:00

MrUnknownDE referenced this issue

2026-04-05 20:25:51 +02:00

issue #200

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Reference: github/cloudpanel-ce#4