Failing install on Hetzner #294

New Issue

MrUnknownDE · 2026-04-05T20:26:32+02:00

MrUnknownDE commented

2026-04-05 20:26:32 +02:00

Originally created by @AllanJard on 1/12/2024

CloudPanel version(s) affected

2.4.0

Description

I have a clean, new Ubuntu 22.04 server with Hetzner that I'd like to install CloudPanel on. It appears to install fully, however, when I access the address I get a 500 error:

Oops! An Error Occurred
The server returned a "500 Internal Server Error".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

How to reproduce

Following along with the guide, on a clean Ubuntu 22.04 I did:

curl -sS https://installer.cloudpanel.io/ce/v2/install.sh -o install.sh; \
echo "85762db0edc00ce19a2cd5496d1627903e6198ad850bbbdefb2ceaa46bd20cbd install.sh" | \
sha256sum -c && sudo CLOUD=hetzner bash install.sh

It appeared to go well, the installation completes:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The installation of CloudPanel is complete!

CloudPanel can be accessed now: https://a.b.c.d:8443 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

However, accessing that page gives a 500 error.

I don't know where the CloudPanel logs are to be able to give them I'm afraid. I did see clp-agent in /var/log which has an empty file. What other logs should I look at?

Possible Solution

No response

Additional Context

I'm aware this might be better for a Discord conversation, but I can't for the life of me get in. Tells me the invitation can't be accepted.

*Originally created by @AllanJard on 1/12/2024* ### CloudPanel version(s) affected 2.4.0 ### Description I have a clean, new Ubuntu 22.04 server with Hetzner that I'd like to install CloudPanel on. It appears to install fully, however, when I access the address I get a 500 error: > Oops! An Error Occurred > The server returned a "500 Internal Server Error". > > Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused. ### How to reproduce Following along with [the guide](https://www.cloudpanel.io/docs/v2/getting-started/hetzner-cloud/installation/installer/), on a clean Ubuntu 22.04 I did: ``` curl -sS https://installer.cloudpanel.io/ce/v2/install.sh -o install.sh; \ echo "85762db0edc00ce19a2cd5496d1627903e6198ad850bbbdefb2ceaa46bd20cbd install.sh" | \ sha256sum -c && sudo CLOUD=hetzner bash install.sh ``` It appeared to go well, the installation completes: ``` ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The installation of CloudPanel is complete! CloudPanel can be accessed now: https://a.b.c.d:8443 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ``` However, accessing that page gives a 500 error. I don't know where the CloudPanel logs are to be able to give them I'm afraid. I did see `clp-agent` in `/var/log` which has an empty file. What other logs should I look at? ### Possible Solution _No response_ ### Additional Context I'm aware this might be better for a Discord conversation, but I can't for the life of me get in. Tells me the invitation can't be accepted.

MrUnknownDE closed this issue

2026-04-05 20:26:32 +02:00

Sign in to join this conversation.

1 Participants

Notifications

Due Date

No due date set.

Dependencies

No dependencies set.

Reference: github/cloudpanel-ce#294