Windows Media Player is required for this task! #2042

New Issue

MrUnknownDE · 2026-04-05T22:48:06+02:00

MrUnknownDE commented

2026-04-05 22:48:06 +02:00

Originally created by @kino13 on 9/29/2025

Is there an existing issue for this problem?

I have searched the existing issues

OrcaSlicer Version

2.3.0

Operating System (OS)

Windows

OS Version

Windows 11

Additional system information

This is a new windows installation, it was working correctly before on Windows 10. Same hardware.

Printer

Bambu Lab X1C

How to reproduce

There is another ticket closed with this issue, however the solution provided, a simple restart did not work in my case.

The camera feed is not visible. It shows the message "The player is not loaded: please click the "play" button to retry 2:100"

When clicking on play, the following message appears:

Error windows media player is required for this task! Do you want to enable "Windows Media player" for your operation system?

When clicking ok, it takes you to the System-> Optional features.

I have installed alternatively both media players, the one in there "media player classic" and the one installed through power shell using the instruction:
dism /online /add-capability /capabilityname:Media.WindowsMediaPlayer~~~~0.0.12.0

I have restarted the computer on both occasion, installing only one of them each time.
Same error, same result.

I have verified that the /cameratools folder with the correct content is in the OrcaSlicer folder on the user profile.

I have also installed a copy of Bambu Studio, and the camera worked perfectly with no other operation.

I believe that the camera tool is not being detected at all, I remember before that everytime I installed an orca update it would ask if I wanted to install/download the camera module but it never did that now.

Actual results

Whatever I do, the program always complains that the Media Player is not installed on the system (not true).

Expected results

A realtime video feed of the printer's camera.

Project file & Debug log uploads

debug_Mon_Sep_29_18_06_51_4600.log.zip

Checklist of files to include

Log file
Project file

Anything else?

This is a new windows installation, however the OrcaSlicer is a portable application itself, I believe I copied the profile folder from the previous installation to this one. Everything else is working:
The connection to the printer, the profiles, the filament settings and even other non bambu printers (voron) all work correctly.

*Originally created by @kino13 on 9/29/2025* ### Is there an existing issue for this problem? - [x] I have searched the existing issues ### OrcaSlicer Version 2.3.0 ### Operating System (OS) Windows ### OS Version Windows 11 ### Additional system information This is a new windows installation, it was working correctly before on Windows 10. Same hardware. ### Printer Bambu Lab X1C ### How to reproduce There is another ticket closed with this issue, however the solution provided, a simple restart did not work in my case. The camera feed is not visible. It shows the message "The player is not loaded: please click the "play" button to retry 2:100" <img width="1077" height="60" alt="Image" src="https://github.com/user-attachments/assets/b8a731d9-570d-4857-9196-3e1f1100167f" /> When clicking on play, the following message appears: <img width="594" height="156" alt="Image" src="https://github.com/user-attachments/assets/ab11e4ed-5d20-41c6-af2e-dae3e8cf145b" /> Error windows media player is required for this task! Do you want to enable "Windows Media player" for your operation system? When clicking ok, it takes you to the System-> Optional features. I have installed alternatively both media players, the one in there "media player classic" and the one installed through power shell using the instruction: dism /online /add-capability /capabilityname:Media.WindowsMediaPlayer~~~~0.0.12.0 I have restarted the computer on both occasion, installing only one of them each time. Same error, same result. I have verified that the /cameratools folder with the correct content is in the OrcaSlicer folder on the user profile. I have also installed a copy of Bambu Studio, and the camera worked perfectly with no other operation. I believe that the camera tool is not being detected at all, I remember before that everytime I installed an orca update it would ask if I wanted to install/download the camera module but it never did that now. ### Actual results Whatever I do, the program always complains that the Media Player is not installed on the system (not true). ### Expected results A realtime video feed of the printer's camera. ### Project file & Debug log uploads [debug_Mon_Sep_29_18_06_51_4600.log.zip](https://github.com/user-attachments/files/22602379/debug_Mon_Sep_29_18_06_51_4600.log.zip) ### Checklist of files to include - [x] Log file - [ ] Project file ### Anything else? This is a new windows installation, however the OrcaSlicer is a portable application itself, I believe I copied the profile folder from the previous installation to this one. Everything else is working: The connection to the printer, the profiles, the filament settings and even other non bambu printers (voron) all work correctly.

MrUnknownDE closed this issue

2026-04-05 22:48:06 +02:00

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Reference: github/OrcaSlicer#2042