Stuck on setup #1952

New Issue

MrUnknownDE · 2026-04-05T21:38:01+02:00

MrUnknownDE commented

2026-04-05 21:38:01 +02:00

Originally created by @dazemc on 10/10/2025

Is there an existing issue for this problem?

I have searched the existing issues

OrcaSlicer Version

2.3.1

Operating System (OS)

Windows

OS Version

Win11

Additional system information

CPU: Threadripper 1950x @3.4ghz
RAM: 64gb
GPU: 4070 ti

Printer

Ender 3v2

How to reproduce

Install
Launch

Actual results

Stuck on setup screen that says welcome, does not allow any input and will only close via task manager.

Expected results

Setup wizard should continue.

Project file & Debug log uploads

2025-10-09 18:54:24.115912[Thread 0x00005308]:Failed to load to hints.cereal. File does not exists. C:\Users\Administrator\AppData\Roaming\OrcaSlicer\user\hints.cereal
[error]	2025-10-09 18:54:31.146455[Thread 0x00005308]:Slic3r::GUI::PartPlate::calc_exclude_triangles:Unable to create exclude triangles
[error]	2025-10-09 18:54:34.180420[Thread 0x00005308]:Slic3r::GUI::PartPlate::calc_exclude_triangles:Unable to create exclude triangles
[warning]	2025-10-09 18:56:11.159127[Thread 0x00005308]:Slic3r::NetworkAgent::get_version, get_version not supported,return 00.00.00.00!
[error]	2025-10-09 18:56:11.214294[Thread 0x00005308]:Slic3r::GUI::PartPlate::calc_exclude_triangles:Unable to create exclude triangles

Checklist of files to include

Log file
Project file

Anything else?

No response

*Originally created by @dazemc on 10/10/2025* ### Is there an existing issue for this problem? - [x] I have searched the existing issues ### OrcaSlicer Version 2.3.1 ### Operating System (OS) Windows ### OS Version Win11 ### Additional system information CPU: Threadripper 1950x @3.4ghz RAM: 64gb GPU: 4070 ti ### Printer Ender 3v2 ### How to reproduce 1. Install 2. Launch ### Actual results Stuck on setup screen that says welcome, does not allow any input and will only close via task manager. <img width="1416" height="895" alt="Image" src="https://github.com/user-attachments/assets/6496820c-a40d-4bc4-a923-b0d06b3b9b7a" /> ### Expected results Setup wizard should continue. ### Project file & Debug log uploads ```bash 2025-10-09 18:54:24.115912[Thread 0x00005308]:Failed to load to hints.cereal. File does not exists. C:\Users\Administrator\AppData\Roaming\OrcaSlicer\user\hints.cereal [error] 2025-10-09 18:54:31.146455[Thread 0x00005308]:Slic3r::GUI::PartPlate::calc_exclude_triangles:Unable to create exclude triangles [error] 2025-10-09 18:54:34.180420[Thread 0x00005308]:Slic3r::GUI::PartPlate::calc_exclude_triangles:Unable to create exclude triangles [warning] 2025-10-09 18:56:11.159127[Thread 0x00005308]:Slic3r::NetworkAgent::get_version, get_version not supported,return 00.00.00.00! [error] 2025-10-09 18:56:11.214294[Thread 0x00005308]:Slic3r::GUI::PartPlate::calc_exclude_triangles:Unable to create exclude triangles ``` ### Checklist of files to include - [x] Log file - [ ] Project file ### Anything else? _No response_

MrUnknownDE closed this issue

2026-04-05 21:38:01 +02:00

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1 Participants

Notifications

Due Date

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Dependencies

No dependencies set.

Reference: github/OrcaSlicer#1952