Printer options not available in Create Custom Filament Dialog #1724

New Issue

MrUnknownDE · 2026-04-05T19:26:10+02:00

MrUnknownDE commented

2026-04-05 19:26:10 +02:00

Originally created by @jasonthowell on 11/3/2025

Is there an existing issue for this problem?

I have searched the existing issues

OrcaSlicer Version

Snapmaker Orca v1.2.1

Operating System (OS)

macOS

OS Version

15.7.1 (24G231)

Additional system information

No response

Printer

Snapmaker 2 A350

How to reproduce

This may be related to issue #4809

The only thing I did prior to it not working was in the app settings, changed my Camera Style to Touchpad, since then it has not worked. Here are the steps

Click on the Filaments config button
Click Custom Filaments
Click Create New
Under "We could create the filament presets for your following printer" there is nothing, its blank now, was populated previously.
If you click the Select Filament Preset drop down, it crashes

Actual results

Under "We could create the filament presets for your following printer" there is nothing, its blank now, was populated previously.

If you click the Select Filament Preset drop down, it crashes

Expected results

Expected to see my printer as it worked previously

Project file & Debug log uploads

EmptyProject.3mf.zip

debug_Mon_Nov_03_13_08_37_1892.log.0.zip

Checklist of files to include

Log file
Project file

Anything else?

No response

*Originally created by @jasonthowell on 11/3/2025* ### Is there an existing issue for this problem? - [x] I have searched the existing issues ### OrcaSlicer Version Snapmaker Orca v1.2.1 ### Operating System (OS) macOS ### OS Version 15.7.1 (24G231) ### Additional system information _No response_ ### Printer Snapmaker 2 A350 ### How to reproduce This may be related to issue #4809 The only thing I did prior to it not working was in the app settings, changed my Camera Style to Touchpad, since then it has not worked. Here are the steps 1. Click on the Filaments config button 2. Click Custom Filaments 3. Click Create New 4. Under "We could create the filament presets for your following printer" there is nothing, its blank now, was populated previously. 5. If you click the Select Filament Preset drop down, it crashes ### Actual results Under "We could create the filament presets for your following printer" there is nothing, its blank now, was populated previously. If you click the Select Filament Preset drop down, it crashes ### Expected results Expected to see my printer as it worked previously ### Project file & Debug log uploads [EmptyProject.3mf.zip](https://github.com/user-attachments/files/23313634/EmptyProject.3mf.zip) [debug_Mon_Nov_03_13_08_37_1892.log.0.zip](https://github.com/user-attachments/files/23313673/debug_Mon_Nov_03_13_08_37_1892.log.0.zip) ### Checklist of files to include - [x] Log file - [x] Project file ### Anything else? _No response_

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Reference: github/OrcaSlicer#1724