Windows app fails to launch when additional display via usb c is connected #1246

New Issue

MrUnknownDE · 2026-04-05T17:05:23+02:00

MrUnknownDE commented

2026-04-05 17:05:23 +02:00

Originally created by @DominJgon on 12/28/2025

Is there an existing issue for this problem?

I have searched the existing issues

OrcaSlicer Version

2.3.1

Operating System (OS)

Windows

OS Version

Windows 11

Additional system information

OS: Windows 11 (11), build SP0
Platform: Windows-11-10.0.26200-SP0
Machine: AMD64
Processor: AMD64 Family 25 Model 80 Stepping 0, AuthenticAMD
RAM: total=27.9GB

GPU and Display interfaces:
GPU: AMD Radeon(TM) Graphics DeviceID=PCI\VEN_1002&DEV_1638&SUBSYS_3A8017AA&REV_C6 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video{D52FE59F-E084-11F0-8BA3-806E6F6E6963}\0000
GPU: AMD Radeon(TM) Graphics DeviceID=PCI\VEN_1002&DEV_1638&SUBSYS_3A8017AA&REV_C6 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video{D52FE59F-E084-11F0-8BA3-806E6F6E6963}\0001
GPU: NVIDIA GeForce RTX 3060 Laptop GPU DeviceID=PCI\VEN_10DE&DEV_2560&SUBSYS_3A8017AA&REV_A1 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video{D52FE59D-E084-11F0-8BA3-806E6F6E6963}\0000
GPU: NVIDIA GeForce RTX 3060 Laptop GPU DeviceID=PCI\VEN_10DE&DEV_2560&SUBSYS_3A8017AA&REV_A1 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video{D52FE59D-E084-11F0-8BA3-806E6F6E6963}\0001
GPU: NVIDIA GeForce RTX 3060 Laptop GPU DeviceID=PCI\VEN_10DE&DEV_2560&SUBSYS_3A8017AA&REV_A1 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video{D52FE59D-E084-11F0-8BA3-806E6F6E6963}\0002
GPU: NVIDIA GeForce RTX 3060 Laptop GPU DeviceID=PCI\VEN_10DE&DEV_2560&SUBSYS_3A8017AA&REV_A1 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video{D52FE59D-E084-11F0-8BA3-806E6F6E6963}\0003
GPU: DisplayLink USB Device DeviceID=USB\VID_17E9&PID_4300&REV_1600&MI_00 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video{BFDA8061-E08E-11F0-8BA6-2670C98CD4F7}\0000
GPU: DisplayLink USB Device DeviceID=USB\VID_17E9&PID_4300&REV_1600&MI_00 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video{BFDA8061-E08E-11F0-8BA6-2670C98CD4F7}\0001

Dock used: Benfei DisplayLink 12 in 1 000347grey_EU-N (may be a clone)

Printer

How to reproduce

Connect dock with at least one display attached.
Launch app in any way.

Actual results

Before app launches it shows up in task manager for second with about 3mb of ram taken and immediately exits without even showing splash window.
No logs or directories are generated by app.

Expected results

Splash window shows up and app launches noramlly.

Project file & Debug log uploads

Only available error in window event viewer (translated)

Name of the application causing the error: orca-slicer.exe, version: 1.0.0.0, timestamp: 0x68dec417
Name of the module causing the error: atio6axx.dll, version: 31.0.12044.3, timestamp: 0x63582573
Exception code: 0xc0000005
Fault offset: 0x0000000000131cc2
Faulting process ID: 0x4334
Faulting application start time: 0x1DC7831398BDDEB
Faulting application path: C:\Program Files\OrcaSlicer\orca-slicer.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\u0386187.inf_amd64_e45f6929dd019ce6\B385477\atio6axx.dll

Checklist of files to include

Log file
Project file

Anything else?

No issues when launching without additional screens or build-in hdmi output.

*Originally created by @DominJgon on 12/28/2025* ### Is there an existing issue for this problem? - [x] I have searched the existing issues ### OrcaSlicer Version 2.3.1 ### Operating System (OS) Windows ### OS Version Windows 11 ### Additional system information OS: Windows 11 (11), build SP0 Platform: Windows-11-10.0.26200-SP0 Machine: AMD64 Processor: AMD64 Family 25 Model 80 Stepping 0, AuthenticAMD RAM: total=27.9GB GPU and Display interfaces: GPU: AMD Radeon(TM) Graphics DeviceID=PCI\VEN_1002&DEV_1638&SUBSYS_3A8017AA&REV_C6 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video\{D52FE59F-E084-11F0-8BA3-806E6F6E6963}\0000 GPU: AMD Radeon(TM) Graphics DeviceID=PCI\VEN_1002&DEV_1638&SUBSYS_3A8017AA&REV_C6 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video\{D52FE59F-E084-11F0-8BA3-806E6F6E6963}\0001 GPU: NVIDIA GeForce RTX 3060 Laptop GPU DeviceID=PCI\VEN_10DE&DEV_2560&SUBSYS_3A8017AA&REV_A1 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video\{D52FE59D-E084-11F0-8BA3-806E6F6E6963}\0000 GPU: NVIDIA GeForce RTX 3060 Laptop GPU DeviceID=PCI\VEN_10DE&DEV_2560&SUBSYS_3A8017AA&REV_A1 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video\{D52FE59D-E084-11F0-8BA3-806E6F6E6963}\0001 GPU: NVIDIA GeForce RTX 3060 Laptop GPU DeviceID=PCI\VEN_10DE&DEV_2560&SUBSYS_3A8017AA&REV_A1 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video\{D52FE59D-E084-11F0-8BA3-806E6F6E6963}\0002 GPU: NVIDIA GeForce RTX 3060 Laptop GPU DeviceID=PCI\VEN_10DE&DEV_2560&SUBSYS_3A8017AA&REV_A1 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video\{D52FE59D-E084-11F0-8BA3-806E6F6E6963}\0003 GPU: DisplayLink USB Device DeviceID=USB\VID_17E9&PID_4300&REV_1600&MI_00 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video\{BFDA8061-E08E-11F0-8BA6-2670C98CD4F7}\0000 GPU: DisplayLink USB Device DeviceID=USB\VID_17E9&PID_4300&REV_1600&MI_00 DeviceKey=\Registry\Machine\System\CurrentControlSet\Control\Video\{BFDA8061-E08E-11F0-8BA6-2670C98CD4F7}\0001 Dock used: Benfei DisplayLink 12 in 1 000347grey_EU-N (may be a clone) ### Printer - ### How to reproduce Connect dock with at least one display attached. Launch app in any way. ### Actual results Before app launches it shows up in task manager for second with about 3mb of ram taken and immediately exits without even showing splash window. No logs or directories are generated by app. ### Expected results Splash window shows up and app launches noramlly. ### Project file & Debug log uploads Only available error in window event viewer (translated) Name of the application causing the error: orca-slicer.exe, version: 1.0.0.0, timestamp: 0x68dec417 Name of the module causing the error: atio6axx.dll, version: 31.0.12044.3, timestamp: 0x63582573 Exception code: 0xc0000005 Fault offset: 0x0000000000131cc2 Faulting process ID: 0x4334 Faulting application start time: 0x1DC7831398BDDEB Faulting application path: C:\Program Files\OrcaSlicer\orca-slicer.exe Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\u0386187.inf_amd64_e45f6929dd019ce6\B385477\atio6axx.dll ### Checklist of files to include - [ ] Log file - [ ] Project file ### Anything else? No issues when launching without additional screens or build-in hdmi output.

MrUnknownDE closed this issue

2026-04-05 17:05:23 +02:00

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Dependencies

No dependencies set.

Reference: github/OrcaSlicer#1246