PST Import Issue #219

New Issue

MrUnknownDE · 2026-04-05T16:17:07+02:00

MrUnknownDE commented

2026-04-05 16:17:07 +02:00

Originally created by @delta0815 on 9/16/2025

Hi all,

I am not able to add any PST file. Now I was using a 50mb file which I am able to open in Outlook. So it's not broken or anything (I even checked multiple files and the error is always the same):

I create a new ingestion, select PST and the upload works fine. After I uploaded the file the status is "Auth success". Once I refresh the page the status jumps to error and the tooltip shows "Last sync message: PSTFile::findBtreeItem Unable to find 97 is desc: true"

Steps to reproduce the behavior:
Create a new ingestion
Set a name for the ingestion
Select Provider "PST Import"
Select PST file
Click Submit
Wait until upload is done
Click submit again
The new ingestion is shown as a new line-item with the initial status "Auth Success"
After refreshing the page the status jumps to "error"
I can even see the file on my Unraid system as a tmp-file with the identical size

Expected behavior:
No error-message as the file seems to be valid and within the defined upload-restrictions

System:

Open Archiver Version: 0.3.3
Unraid 7.2.0 beta2
Valkey :latest
Meilisearch :latest

Relevant logs:
[0] [0] [14:10:08.052] INFO (240): Starting continuous sync job.
[0] [0] ingestionSourceId: "8216d661-206b-48f3-bb56-be3ea079678d"
[0] [0] [14:10:08.284] ERROR (240): Failed to list users from PST file.
[0] [0] error: {}
[0] [0] [14:10:08.284] ERROR (240): Continuous sync job failed.
[0] [0] ingestionSourceId: "8216d661-206b-48f3-bb56-be3ea079678d"
[0] [0] err: {
[0] [0] "type": "Error",
[0] [0] "message": "PSTFile::findBtreeItem Unable to find 97 is desc: true",
[0] [0] "stack":
[0] [0] Error: PSTFile::findBtreeItem Unable to find 97 is desc: true
[0] [0] at PSTFile.findBtreeItem (/app/node_modules/.pnpm/pst-extractor@1.11.0/node_modules/pst-extractor/dist/PSTFile.class.js:563:23)
[0] [0] at PSTFile.getDescriptorIndexNode (/app/node_modules/.pnpm/pst-extractor@1.11.0/node_modules/pst-extractor/dist/PSTFile.class.js:582:73)
[0] [0] at PSTFile.processNameToIDMap (/app/node_modules/.pnpm/pst-extractor@1.11.0/node_modules/pst-extractor/dist/PSTFile.class.js:150:48)
[0] [0] at new PSTFile (/app/node_modules/.pnpm/pst-extractor@1.11.0/node_modules/pst-extractor/dist/PSTFile.class.js:133:14)
[0] [0] at PSTConnector.loadPstFile (/app/packages/backend/dist/services/ingestion-connectors/PSTConnector.js:118:24)
[0] [0] at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
[0] [0] at async PSTConnector.listAllUsers (/app/packages/backend/dist/services/ingestion-connectors/PSTConnector.js:148:23)
[0] [0] at async exports.default (/app/packages/backend/dist/jobs/processors/continuous-sync.processor.js:22:26)
[0] [0] at async /app/node_modules/.pnpm/bullmq@5.56.3/node_modules/bullmq/dist/cjs/classes/worker.js:499:32
[0] [0] at async Worker.retryIfFailed (/app/node_modules/.pnpm/bullmq@5.56.3/node_modules/bullmq/dist/cjs/classes/worker.js:775:24)
[0] [0] }

In addition here are my Unraid settings for OpenArchiver:

container:
name: OpenArchiver
image: logiclabshq/open-archiver:latest
network: bridge
privileged: false
shell: sh

ports:

host: 3007 # WebUI on host
container: 3000 # matches PORT_FRONTEND

volumes:

host: /mnt/user/appdata/openarchiver/data
container: /var/data/openarchiver

env:
NODE_ENV: "production"
PORT_FRONTEND: "3007"
PORT_BACKEND: "4007"
SYNC_FREQUENCY: "* * * * *" # every minute
DATABASE_URL: "postgresql://user:password@192.168.178.34:5461/openarchiver"
MEILI_HOST: "http://192.168.178.34:7707"
MEILI_MASTER_KEY: "password"
REDIS_HOST: "192.168.178.34"
REDIS_PORT: "6382"
REDIS_PASSWORD: "password"
REDIS_TLS_ENABLED: "false"
STORAGE_TYPE: "local"
STORAGE_LOCAL_ROOT_PATH: "/var/data/openarchiver"
BODY_SIZE_LIMIT: "100M"
RATE_LIMIT_WINDOW_MS: "60000"
RATE_LIMIT_MAX_REQUESTS: "100"
JWT_SECRET: "secret"
JWT_EXPIRES_IN: "7d"
ENCRYPTION_KEY: "secret"
ORIGIN: "https://openarchiver.tld.xyz"

S3 storage not configured (all STORAGE_S3_* unset)
Dependencies in use: PostgreSQL @ 192.168.178.34:5461, Meilisearch @ 192.168.178.34:7707, Redis/Valkey @ 192.168.178.34:6382

*Originally created by @delta0815 on 9/16/2025* Hi all, I am not able to add any PST file. Now I was using a 50mb file which I am able to open in Outlook. So it's not broken or anything (I even checked multiple files and the error is always the same): I create a new ingestion, select PST and the upload works fine. After I uploaded the file the status is "Auth success". Once I refresh the page the status jumps to error and the tooltip shows "Last sync message: PSTFile::findBtreeItem Unable to find 97 is desc: true" Steps to reproduce the behavior: Create a new ingestion Set a name for the ingestion Select Provider "PST Import" Select PST file Click Submit Wait until upload is done Click submit again The new ingestion is shown as a new line-item with the initial status "Auth Success" After refreshing the page the status jumps to "error" I can even see the file on my Unraid system as a tmp-file with the identical size Expected behavior: No error-message as the file seems to be valid and within the defined upload-restrictions System: - Open Archiver Version: 0.3.3 - Unraid 7.2.0 beta2 - Valkey :latest - Meilisearch :latest **Relevant logs:** [0] [0] [14:10:08.052] INFO (240): Starting continuous sync job. [0] [0] ingestionSourceId: "8216d661-206b-48f3-bb56-be3ea079678d" [0] [0] [14:10:08.284] ERROR (240): Failed to list users from PST file. [0] [0] error: {} [0] [0] [14:10:08.284] ERROR (240): Continuous sync job failed. [0] [0] ingestionSourceId: "8216d661-206b-48f3-bb56-be3ea079678d" [0] [0] err: { [0] [0] "type": "Error", [0] [0] "message": "PSTFile::findBtreeItem Unable to find 97 is desc: true", [0] [0] "stack": [0] [0] Error: PSTFile::findBtreeItem Unable to find 97 is desc: true [0] [0] at PSTFile.findBtreeItem (/app/node_modules/.pnpm/pst-extractor@1.11.0/node_modules/pst-extractor/dist/PSTFile.class.js:563:23) [0] [0] at PSTFile.getDescriptorIndexNode (/app/node_modules/.pnpm/pst-extractor@1.11.0/node_modules/pst-extractor/dist/PSTFile.class.js:582:73) [0] [0] at PSTFile.processNameToIDMap (/app/node_modules/.pnpm/pst-extractor@1.11.0/node_modules/pst-extractor/dist/PSTFile.class.js:150:48) [0] [0] at new PSTFile (/app/node_modules/.pnpm/pst-extractor@1.11.0/node_modules/pst-extractor/dist/PSTFile.class.js:133:14) [0] [0] at PSTConnector.loadPstFile (/app/packages/backend/dist/services/ingestion-connectors/PSTConnector.js:118:24) [0] [0] at process.processTicksAndRejections (node:internal/process/task_queues:105:5) [0] [0] at async PSTConnector.listAllUsers (/app/packages/backend/dist/services/ingestion-connectors/PSTConnector.js:148:23) [0] [0] at async exports.default (/app/packages/backend/dist/jobs/processors/continuous-sync.processor.js:22:26) [0] [0] at async /app/node_modules/.pnpm/bullmq@5.56.3/node_modules/bullmq/dist/cjs/classes/worker.js:499:32 [0] [0] at async Worker.retryIfFailed (/app/node_modules/.pnpm/bullmq@5.56.3/node_modules/bullmq/dist/cjs/classes/worker.js:775:24) [0] [0] } In addition here are my Unraid settings for OpenArchiver: container: name: OpenArchiver image: logiclabshq/open-archiver:latest network: bridge privileged: false shell: sh ports: - host: 3007 # WebUI on host container: 3000 # matches PORT_FRONTEND volumes: - host: /mnt/user/appdata/openarchiver/data container: /var/data/openarchiver env: NODE_ENV: "production" PORT_FRONTEND: "3007" PORT_BACKEND: "4007" SYNC_FREQUENCY: "* * * * *" # every minute DATABASE_URL: "postgresql://user:password@192.168.178.34:5461/openarchiver" MEILI_HOST: "http://192.168.178.34:7707" MEILI_MASTER_KEY: "password" REDIS_HOST: "192.168.178.34" REDIS_PORT: "6382" REDIS_PASSWORD: "password" REDIS_TLS_ENABLED: "false" STORAGE_TYPE: "local" STORAGE_LOCAL_ROOT_PATH: "/var/data/openarchiver" BODY_SIZE_LIMIT: "100M" RATE_LIMIT_WINDOW_MS: "60000" RATE_LIMIT_MAX_REQUESTS: "100" JWT_SECRET: "secret" JWT_EXPIRES_IN: "7d" ENCRYPTION_KEY: "secret" ORIGIN: "https://openarchiver.tld.xyz" S3 storage not configured (all STORAGE_S3_* unset) Dependencies in use: PostgreSQL @ 192.168.178.34:5461, Meilisearch @ 192.168.178.34:7707, Redis/Valkey @ 192.168.178.34:6382

MrUnknownDE added the bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug labels 2026-04-05 16:17:08 +02:00

Sign in to join this conversation.

1 Participants

Notifications

Due Date

No due date set.

Dependencies

No dependencies set.

Reference: github/OpenArchiver#219