Sync error for M365 #210

New Issue

MrUnknownDE · 2026-04-05T16:17:04+02:00

MrUnknownDE commented

2026-04-05 16:17:04 +02:00

Originally created by @megamaster4 on 9/22/2025

Describe the bug
When trying to sync the M365 mailbox, I get the following error:

Last sync message: Sync cycle completed with 1 error(s): Failed to process mailbox for <EMAIL>#EXT#@<EMAIL>.onmicrosoft.com: Resource '<EMAIL>' does not exist or one of its queried reference-property objects are not present.

I've redacted the email part, but it's basically my personal email with the @ replaced with a _ as it is not allowed in the User principle name.

I have followed the steps, including api permissions, from the M365 Guide.

To Reproduce
Steps to reproduce the behavior:

Add M365 ingestion
Authorisation is successful
Get the stated error

Expected behavior
A clear and concise description of what you expected to happen.

Screenshots
If applicable, add screenshots to help explain your problem.

System:

Open Archiver Version: 0.3.3
Docker

Relevant logs:
Any relevant logs (Redact sensitive information):

<html><body>
<!--StartFragment-->
2025/09/22 15:20:01 | stdout | [0] [0]     errors: "Failed to process mailbox for <EMAIL>#EXT#@<EMAIL>.onmicrosoft.com: Resource '<EMAIL>' does not exist or one of its queried reference-property objects are not present."
-- | -- | --
2025/09/22 15:20:01 | stdout | [0] [0]     ingestionSourceId: "<SOURCEID>"
2025/09/22 15:20:01 | stdout | [0] [0] [13:20:01.913] [31mERROR[39m (301): [36mSync cycle finished with errors.[39m
2025/09/22 15:20:01 | stdout | [0] [0]     isInitialImport: false
2025/09/22 15:20:01 | stdout | [0] [0]     ingestionSourceId: "<SOURCEID>"
2025/09/22 15:20:01 | stdout | [0] [0] [13:20:01.818] [32mINFO[39m (301): [36mSync cycle finished job started[39m
2025/09/22 15:20:01 | stdout | [0] [0]     }
2025/09/22 15:20:01 | stdout | [0] [0]       "headers": {}
2025/09/22 15:20:01 | stdout | [0] [0]       "body": "{\"code\":\"Request_ResourceNotFound\",\"message\":\"Resource '<EMAIL>' does not exist or one of its queried reference-property objects are not present.\",\"innerError\":{\"date\":\"2025-09-22T13:20:01\",\"request-id\":\"a1b84a43-fc1a-4c40-a68a-d92008ca3959\",\"client-request-id\":\"51850b5a-d9af-ecb3-3e5d-2284b5b2d3fb\"}}",
2025/09/22 15:20:01 | stdout | [0] [0]       "date": "2025-09-22T13:20:01.000Z",
2025/09/22 15:20:01 | stdout | [0] [0]       "requestId": "a1b84a43-fc1a-4c40-a68a-d92008ca3959",
2025/09/22 15:20:01 | stdout | [0] [0]       "code": "Request_ResourceNotFound",
2025/09/22 15:20:01 | stdout | [0] [0]       "statusCode": 404,
2025/09/22 15:20:01 | stdout | [0] [0]               at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
2025/09/22 15:20:01 | stdout | [0] [0]               at rejected (/app/node_modules/.pnpm/tslib@2.8.1/node_modules/tslib/tslib.js:168:69)
2025/09/22 15:20:01 | stdout | [0] [0]               at Object.throw (/app/node_modules/.pnpm/tslib@2.8.1/node_modules/tslib/tslib.js:177:57)
2025/09/22 15:20:01 | stdout | [0] [0]               at step (/app/node_modules/.pnpm/tslib@2.8.1/node_modules/tslib/tslib.js:196:27)
2025/09/22 15:20:01 | stdout | [0] [0]               at GraphRequest.<anonymous> (/app/node_modules/.pnpm/@microsoft+microsoft-graph-client@3.0.7/node_modules/@microsoft/microsoft-graph-client/lib/src/GraphRequest.js:315:84)
2025/09/22 15:20:01 | stdout | [0] [0]               at GraphErrorHandler.getError (/app/node_modules/.pnpm/@microsoft+microsoft-graph-client@3.0.7/node_modules/@microsoft/microsoft-graph-client/lib/src/GraphErrorHandler.js:87:24)
2025/09/22 15:20:01 | stdout | [0] [0]               at Object.__awaiter (/app/node_modules/.pnpm/tslib@2.8.1/node_modules/tslib/tslib.js:166:16)
2025/09/22 15:20:01 | stdout | [0] [0]               at new Promise (<anonymous>)
2025/09/22 15:20:01 | stdout | [0] [0]               at /app/node_modules/.pnpm/tslib@2.8.1/node_modules/tslib/tslib.js:170:75
2025/09/22 15:20:01 | stdout | [0] [0]               at Object.next (/app/node_modules/.pnpm/tslib@2.8.1/node_modules/tslib/tslib.js:177:57)
2025/09/22 15:20:01 | stdout | [0] [0]               at step (/app/node_modules/.pnpm/tslib@2.8.1/node_modules/tslib/tslib.js:196:27)
2025/09/22 15:20:01 | stdout | [0] [0]               at Function.<anonymous> (/app/node_modules/.pnpm/@microsoft+microsoft-graph-client@3.0.7/node_modules/@microsoft/microsoft-graph-client/lib/src/GraphErrorHandler.js:91:48)
2025/09/22 15:20:01 | stdout | [0] [0]               at GraphErrorHandler.constructErrorFromResponse (/app/node_modules/.pnpm/@microsoft+microsoft-graph-client@3.0.7/node_modules/@microsoft/microsoft-graph-client/lib/src/GraphErrorHandler.js:63:22)
2025/09/22 15:20:01 | stdout | [0] [0]               at new GraphError (/app/node_modules/.pnpm/@microsoft+microsoft-graph-client@3.0.7/node_modules/@microsoft/microsoft-graph-client/lib/src/GraphError.js:34:28)
2025/09/22 15:20:01 | stdout | [0] [0]           Error: Resource '<EMAIL>' does not exist or one of its queried reference-property objects are not present.
2025/09/22 15:20:01 | stdout | [0] [0]       "stack":
2025/09/22 15:20:01 | stdout | [0] [0]       "message": "Resource '<EMAIL>' does not exist or one of its queried reference-property objects are not present.",
2025/09/22 15:20:01 | stdout | [0] [0]       "type": "GraphError",
2025/09/22 15:20:01 | stdout | [0] [0]     err: {
2025/09/22 15:20:01 | stdout | [0] [0]     userEmail: "<EMAIL>"
2025/09/22 15:20:01 | stdout | [0] [0]     ingestionSourceId: "<SOURCEID>"

<!--EndFragment-->
</body>
</html>

Additional context
Add any other context about the problem here.

Thank you in advance, I am really eager to work with this amazing looking software!

*Originally created by @megamaster4 on 9/22/2025* **Describe the bug** When trying to sync the M365 mailbox, I get the following error: ``` Last sync message: Sync cycle completed with 1 error(s): Failed to process mailbox for <EMAIL>#EXT#@<EMAIL>.onmicrosoft.com: Resource '<EMAIL>' does not exist or one of its queried reference-property objects are not present. ``` I've redacted the email part, but it's basically my personal email with the `@` replaced with a `_` as it is not allowed in the User principle name. I have followed the steps, including api permissions, from the [M365 Guide](https://docs.openarchiver.com/user-guides/email-providers/microsoft-365.html). **To Reproduce** Steps to reproduce the behavior: 1. Add M365 ingestion 2. Authorisation is successful 3. Get the stated error **Expected behavior** A clear and concise description of what you expected to happen. **Screenshots** If applicable, add screenshots to help explain your problem. **System:** - Open Archiver Version: 0.3.3 - Docker **Relevant logs:** Any relevant logs (Redact sensitive information): ```html <html><body>  2025/09/22 15:20:01 | stdout | [0] [0] errors: "Failed to process mailbox for <EMAIL>#EXT#@<EMAIL>.onmicrosoft.com: Resource '<EMAIL>' does not exist or one of its queried reference-property objects are not present." -- | -- | -- 2025/09/22 15:20:01 | stdout | [0] [0] ingestionSourceId: "<SOURCEID>" 2025/09/22 15:20:01 | stdout | [0] [0] [13:20:01.913] [31mERROR[39m (301): [36mSync cycle finished with errors.[39m 2025/09/22 15:20:01 | stdout | [0] [0] isInitialImport: false 2025/09/22 15:20:01 | stdout | [0] [0] ingestionSourceId: "<SOURCEID>" 2025/09/22 15:20:01 | stdout | [0] [0] [13:20:01.818] [32mINFO[39m (301): [36mSync cycle finished job started[39m 2025/09/22 15:20:01 | stdout | [0] [0] } 2025/09/22 15:20:01 | stdout | [0] [0] "headers": {} 2025/09/22 15:20:01 | stdout | [0] [0] "body": "{\"code\":\"Request_ResourceNotFound\",\"message\":\"Resource '<EMAIL>' does not exist or one of its queried reference-property objects are not present.\",\"innerError\":{\"date\":\"2025-09-22T13:20:01\",\"request-id\":\"a1b84a43-fc1a-4c40-a68a-d92008ca3959\",\"client-request-id\":\"51850b5a-d9af-ecb3-3e5d-2284b5b2d3fb\"}}", 2025/09/22 15:20:01 | stdout | [0] [0] "date": "2025-09-22T13:20:01.000Z", 2025/09/22 15:20:01 | stdout | [0] [0] "requestId": "a1b84a43-fc1a-4c40-a68a-d92008ca3959", 2025/09/22 15:20:01 | stdout | [0] [0] "code": "Request_ResourceNotFound", 2025/09/22 15:20:01 | stdout | [0] [0] "statusCode": 404, 2025/09/22 15:20:01 | stdout | [0] [0] at process.processTicksAndRejections (node:internal/process/task_queues:105:5) 2025/09/22 15:20:01 | stdout | [0] [0] at rejected (/app/node_modules/.pnpm/tslib@2.8.1/node_modules/tslib/tslib.js:168:69) 2025/09/22 15:20:01 | stdout | [0] [0] at Object.throw (/app/node_modules/.pnpm/tslib@2.8.1/node_modules/tslib/tslib.js:177:57) 2025/09/22 15:20:01 | stdout | [0] [0] at step (/app/node_modules/.pnpm/tslib@2.8.1/node_modules/tslib/tslib.js:196:27) 2025/09/22 15:20:01 | stdout | [0] [0] at GraphRequest.<anonymous> (/app/node_modules/.pnpm/@microsoft+microsoft-graph-client@3.0.7/node_modules/@microsoft/microsoft-graph-client/lib/src/GraphRequest.js:315:84) 2025/09/22 15:20:01 | stdout | [0] [0] at GraphErrorHandler.getError (/app/node_modules/.pnpm/@microsoft+microsoft-graph-client@3.0.7/node_modules/@microsoft/microsoft-graph-client/lib/src/GraphErrorHandler.js:87:24) 2025/09/22 15:20:01 | stdout | [0] [0] at Object.__awaiter (/app/node_modules/.pnpm/tslib@2.8.1/node_modules/tslib/tslib.js:166:16) 2025/09/22 15:20:01 | stdout | [0] [0] at new Promise (<anonymous>) 2025/09/22 15:20:01 | stdout | [0] [0] at /app/node_modules/.pnpm/tslib@2.8.1/node_modules/tslib/tslib.js:170:75 2025/09/22 15:20:01 | stdout | [0] [0] at Object.next (/app/node_modules/.pnpm/tslib@2.8.1/node_modules/tslib/tslib.js:177:57) 2025/09/22 15:20:01 | stdout | [0] [0] at step (/app/node_modules/.pnpm/tslib@2.8.1/node_modules/tslib/tslib.js:196:27) 2025/09/22 15:20:01 | stdout | [0] [0] at Function.<anonymous> (/app/node_modules/.pnpm/@microsoft+microsoft-graph-client@3.0.7/node_modules/@microsoft/microsoft-graph-client/lib/src/GraphErrorHandler.js:91:48) 2025/09/22 15:20:01 | stdout | [0] [0] at GraphErrorHandler.constructErrorFromResponse (/app/node_modules/.pnpm/@microsoft+microsoft-graph-client@3.0.7/node_modules/@microsoft/microsoft-graph-client/lib/src/GraphErrorHandler.js:63:22) 2025/09/22 15:20:01 | stdout | [0] [0] at new GraphError (/app/node_modules/.pnpm/@microsoft+microsoft-graph-client@3.0.7/node_modules/@microsoft/microsoft-graph-client/lib/src/GraphError.js:34:28) 2025/09/22 15:20:01 | stdout | [0] [0] Error: Resource '<EMAIL>' does not exist or one of its queried reference-property objects are not present. 2025/09/22 15:20:01 | stdout | [0] [0] "stack": 2025/09/22 15:20:01 | stdout | [0] [0] "message": "Resource '<EMAIL>' does not exist or one of its queried reference-property objects are not present.", 2025/09/22 15:20:01 | stdout | [0] [0] "type": "GraphError", 2025/09/22 15:20:01 | stdout | [0] [0] err: { 2025/09/22 15:20:01 | stdout | [0] [0] userEmail: "<EMAIL>" 2025/09/22 15:20:01 | stdout | [0] [0] ingestionSourceId: "<SOURCEID>"  </body> </html> ``` **Additional context** Add any other context about the problem here. Thank you in advance, I am really eager to work with this amazing looking software!

MrUnknownDE added the bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug labels 2026-04-05 16:17:04 +02:00

Sign in to join this conversation.

1 Participants

Notifications

Due Date

No due date set.

Dependencies

No dependencies set.

Reference: github/OpenArchiver#210