Failing to import some PST due to iso-2022-jp ? #114

New Issue

MrUnknownDE · 2026-04-05T16:16:36+02:00

MrUnknownDE commented

2026-04-05 16:16:36 +02:00

Originally created by @rhwbanz on 11/2/2025

Describe the bug
Imported many PST files to v4.0.0 succesfully, but 3 files have failed to import fully, I can see some contents of the PST are imported but not all.

To Reproduce
Steps to reproduce the behavior:

Certain PST's fail, so cannot set steps to replicate as it seems specific to content in certain PSTs

Expected behavior
Expect all messages in PST to import

System:

Open Archiver Version: 4.0.0

Relevant logs:
[17:58:46.576] ERROR (326): Failed to fetch email.
[0] [0] error: {}
[0] [0] [17:58:46.839] ERROR (326): Error processing mailbox
[0] [0] ingestionSourceId: "07c969a1-ff49-4573-8319-240876d6e1b5"
[0] [0] userEmail: "/tmp/pst-import-1762106098587aegmgg/temp.pst@pst.local"
[0] [0] err: {
[0] [0] "type": "Error",
[0] [0] "message": "Encoding not recognized: 'iso-2022-jp' (searched as: 'iso2022jp')",
[0] [0] "stack":
[0] [0] Error: Encoding not recognized: 'iso-2022-jp' (searched as: 'iso2022jp')
[0] [0] at Object.getCodec (/app/node_modules/.pnpm/iconv-lite@0.6.3/node_modules/iconv-lite/lib/index.js:104:23)
[0] [0] at Object.getDecoder (/app/node_modules/.pnpm/iconv-lite@0.6.3/node_modules/iconv-lite/lib/index.js:125:23)
[0] [0] at Object.decode (/app/node_modules/.pnpm/iconv-lite@0.6.3/node_modules/iconv-lite/lib/index.js:38:25)
[0] [0] at PSTUtil.createJavascriptString (/app/node_modules/.pnpm/pst-extractor@1.11.0/node_modules/pst-extractor/dist/PSTUtil.class.js:100:45)
[0] [0] at PSTMessage.getStringItem (/app/node_modules/.pnpm/pst-extractor@1.11.0/node_modules/pst-extractor/dist/PSTObject.class.js:219:48)
[0] [0] at get bodyHTML (/app/node_modules/.pnpm/pst-extractor@1.11.0/node_modules/pst-extractor/dist/PSTMessage.class.js:380:25)
[0] [0] at PSTConnector.constructEml (/app/packages/backend/dist/services/ingestion-connectors/PSTConnector.js:322:31)
[0] [0] at PSTConnector.parseMessage (/app/packages/backend/dist/services/ingestion-connectors/PSTConnector.js:225:39)
[0] [0] at PSTConnector.processFolder (/app/packages/backend/dist/services/ingestion-connectors/PSTConnector.js:208:34)
[0] [0] at processFolder.next ()
[0] [0] }
[0] [0] [17:58:46.840] INFO (326): Sync cycle finished job started
[0] [0] ingestionSourceId: "07c969a1-ff49-4573-8319-240876d6e1b5"
[0] [0] userCount: 1
[0] [0] isInitialImport: true
[0] [0] [17:58:46.930] ERROR (326): Sync cycle finished with errors.
[0] [0] ingestionSourceId: "07c969a1-ff49-4573-8319-240876d6e1b5"
[0] [0] errors: "Failed to process mailbox for /tmp/pst-import-1762106098587aegmgg/temp.pst@pst.local: Encoding not recognized: 'iso-2022-jp' (searched as: 'iso2022jp')"
[0] [0] Scheduler running: Looking for active or error ingestion sources to sync.
[0] [0] [18:00:00.106] INFO (326): Starting continuous sync job.
[0] [0] ingestionSourceId: "d43b48bb-1707-4ae1-b8ac-d03ce957f0d6"
[0] [0] [18:00:00.354] ERROR (326): Failed to list users from PST file.
[0] [0] error: {}
[0] [0] [18:00:00.354] ERROR (326): Continuous sync job failed.
[0] [0] ingestionSourceId: "d43b48bb-1707-4ae1-b8ac-d03ce957f0d6"
[0] [0] err: {
[0] [0] "type": "Error",
[0] [0] "message": "File not found",
[0] [0] "stack":
[0] [0] Error: File not found
[0] [0] at LocalFileSystemProvider.get (/app/packages/backend/dist/services/storage/LocalFileSystemProvider.js:65:19)
[0] [0] at async StorageService.getStream (/app/packages/backend/dist/services/StorageService.js:77:24)
[0] [0] at async PSTConnector.loadPstFile (/app/packages/backend/dist/services/ingestion-connectors/PSTConnector.js:106:28)
[0] [0] at async PSTConnector.listAllUsers (/app/packages/backend/dist/services/ingestion-connectors/PSTConnector.js:146:32)
[0] [0] at async exports.default (/app/packages/backend/dist/jobs/processors/continuous-sync.processor.js:22:26)
[0] [0] at async /app/node_modules/.pnpm/bullmq@5.56.3/node_modules/bullmq/dist/cjs/classes/worker.js:499:32
[0] [0] at async Worker.retryIfFailed (/app/node_modules/.pnpm/bullmq@5.56.3/node_modules/bullmq/dist/cjs/classes/worker.js:775:24)
[0] [0] }

Additional context
Add any other context about the problem here.

*Originally created by @rhwbanz on 11/2/2025* **Describe the bug** Imported many PST files to v4.0.0 succesfully, but 3 files have failed to import fully, I can see some contents of the PST are imported but not all. **To Reproduce** Steps to reproduce the behavior: Certain PST's fail, so cannot set steps to replicate as it seems specific to content in certain PSTs **Expected behavior** Expect all messages in PST to import **System:** - Open Archiver Version: 4.0.0 **Relevant logs:** [17:58:46.576] ERROR (326): Failed to fetch email. [0] [0] error: {} [0] [0] [17:58:46.839] ERROR (326): Error processing mailbox [0] [0] ingestionSourceId: "07c969a1-ff49-4573-8319-240876d6e1b5" [0] [0] userEmail: "/tmp/pst-import-1762106098587aegmgg/temp.pst@pst.local" [0] [0] err: { [0] [0] "type": "Error", [0] [0] "message": "Encoding not recognized: 'iso-2022-jp' (searched as: 'iso2022jp')", [0] [0] "stack": [0] [0] Error: Encoding not recognized: 'iso-2022-jp' (searched as: 'iso2022jp') [0] [0] at Object.getCodec (/app/node_modules/.pnpm/iconv-lite@0.6.3/node_modules/iconv-lite/lib/index.js:104:23) [0] [0] at Object.getDecoder (/app/node_modules/.pnpm/iconv-lite@0.6.3/node_modules/iconv-lite/lib/index.js:125:23) [0] [0] at Object.decode (/app/node_modules/.pnpm/iconv-lite@0.6.3/node_modules/iconv-lite/lib/index.js:38:25) [0] [0] at PSTUtil.createJavascriptString (/app/node_modules/.pnpm/pst-extractor@1.11.0/node_modules/pst-extractor/dist/PSTUtil.class.js:100:45) [0] [0] at PSTMessage.getStringItem (/app/node_modules/.pnpm/pst-extractor@1.11.0/node_modules/pst-extractor/dist/PSTObject.class.js:219:48) [0] [0] at get bodyHTML (/app/node_modules/.pnpm/pst-extractor@1.11.0/node_modules/pst-extractor/dist/PSTMessage.class.js:380:25) [0] [0] at PSTConnector.constructEml (/app/packages/backend/dist/services/ingestion-connectors/PSTConnector.js:322:31) [0] [0] at PSTConnector.parseMessage (/app/packages/backend/dist/services/ingestion-connectors/PSTConnector.js:225:39) [0] [0] at PSTConnector.processFolder (/app/packages/backend/dist/services/ingestion-connectors/PSTConnector.js:208:34) [0] [0] at processFolder.next (<anonymous>) [0] [0] } [0] [0] [17:58:46.840] INFO (326): Sync cycle finished job started [0] [0] ingestionSourceId: "07c969a1-ff49-4573-8319-240876d6e1b5" [0] [0] userCount: 1 [0] [0] isInitialImport: true [0] [0] [17:58:46.930] ERROR (326): Sync cycle finished with errors. [0] [0] ingestionSourceId: "07c969a1-ff49-4573-8319-240876d6e1b5" [0] [0] errors: "Failed to process mailbox for /tmp/pst-import-1762106098587aegmgg/temp.pst@pst.local: Encoding not recognized: 'iso-2022-jp' (searched as: 'iso2022jp')" [0] [0] Scheduler running: Looking for active or error ingestion sources to sync. [0] [0] [18:00:00.106] INFO (326): Starting continuous sync job. [0] [0] ingestionSourceId: "d43b48bb-1707-4ae1-b8ac-d03ce957f0d6" [0] [0] [18:00:00.354] ERROR (326): Failed to list users from PST file. [0] [0] error: {} [0] [0] [18:00:00.354] ERROR (326): Continuous sync job failed. [0] [0] ingestionSourceId: "d43b48bb-1707-4ae1-b8ac-d03ce957f0d6" [0] [0] err: { [0] [0] "type": "Error", [0] [0] "message": "File not found", [0] [0] "stack": [0] [0] Error: File not found [0] [0] at LocalFileSystemProvider.get (/app/packages/backend/dist/services/storage/LocalFileSystemProvider.js:65:19) [0] [0] at async StorageService.getStream (/app/packages/backend/dist/services/StorageService.js:77:24) [0] [0] at async PSTConnector.loadPstFile (/app/packages/backend/dist/services/ingestion-connectors/PSTConnector.js:106:28) [0] [0] at async PSTConnector.listAllUsers (/app/packages/backend/dist/services/ingestion-connectors/PSTConnector.js:146:32) [0] [0] at async exports.default (/app/packages/backend/dist/jobs/processors/continuous-sync.processor.js:22:26) [0] [0] at async /app/node_modules/.pnpm/bullmq@5.56.3/node_modules/bullmq/dist/cjs/classes/worker.js:499:32 [0] [0] at async Worker.retryIfFailed (/app/node_modules/.pnpm/bullmq@5.56.3/node_modules/bullmq/dist/cjs/classes/worker.js:775:24) [0] [0] } **Additional context** Add any other context about the problem here.

MrUnknownDE added the bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug bug labels 2026-04-05 16:16:36 +02:00

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Reference: github/OpenArchiver#114